Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
LADYLYN DISCUTIDO

LADYLYN DISCUTIDO

Binangonan

Summary

Flexible customer and technical associate with 13 years of experience in resolving concerns and inquiries. Skilled at accurately documenting call details, and providing appropriate service. Knowledgeable about industry standard with strong skills in retaining product and service info to provide effective issue resolution.

Overview

17
17
years of professional experience

Work History

RETENTION ( BELL Canada )

QUANTRICS
TAYTAY
07.2024 - Current
  • Engages with client to promote product value and improve loyalty by addressing concerns, providing resolution and ensuring customer's satisfaction to reduce attrition.

TECHNICAL SUPPORT

RESULTS-CX
PASIG
11.2023 - 04.2024
  • Supports TV, internet and phone thru Chat platform. Provide technical assistance for Internet connnectivity issues

SALES ADVISOR

CONCENTRIX
BRIDGETOWN
01.2015 - 09.2022
  • Provides basic and technical assistance with Phone inquiries and process sale.

Technical Support

24/7 INC
05.2014 - 11.2014
  • Provide technical assistance for Internet connnectivity issues

LICENSING ENGINEER

CONVERGYS
ORTIGAS
04.2011 - 05.2014
  • Provide assistance to Cisco clients by generating thousands of licenses to be applied to ther devices and helps on basic license application troubleshooting.

Technical Support (COMCAST)

RESULTS-CX
04.2011 - 05.2014
  • Provide basic end user technical troubleshooting assistance in clear terms to promote better positive user experience. Supports TV, internet and phone from ticketing, through chat and email platform

Technical Support Representative

TELETECH
CAINTA
03.2010 - 04.2011
  • Provide technical assistance for Internet connnectivity issues

Financial Associate

IBM DAKSH
ORTIGAS
10.2008 - 11.2010
  • Assisted Citibank clients with deposits , payments , withdrawals and other issues and complaints.

Education

Bachelor in Fine Arts - Advertising

Far Eastern University
01.1996

Skills

  • Live chat support
  • Teamwork and collaboration
  • Customer and Technical Support
  • Account management

References

  • Mary Grace Cercado, 09955238233, FREELANCE - VA
  • Hanne Lore Sanchez, 09208956500, OM
  • Ruph Guil Federigan, 09173094884, NPS manager

Timeline

RETENTION ( BELL Canada )

QUANTRICS
07.2024 - Current

TECHNICAL SUPPORT

RESULTS-CX
11.2023 - 04.2024

SALES ADVISOR

CONCENTRIX
01.2015 - 09.2022

Technical Support

24/7 INC
05.2014 - 11.2014

LICENSING ENGINEER

CONVERGYS
04.2011 - 05.2014

Technical Support (COMCAST)

RESULTS-CX
04.2011 - 05.2014

Technical Support Representative

TELETECH
03.2010 - 04.2011

Financial Associate

IBM DAKSH
10.2008 - 11.2010

Bachelor in Fine Arts - Advertising

Far Eastern University

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LADYLYN DISCUTIDO