Ladylou Bation
Cagayan De Oro
Summary
Dynamic customer service professional with a proven track record at Metrobank, excelling in high-volume transactions and enhancing client satisfaction. Skilled in money handling and communication, I foster trust through attentive service and effective problem-solving, consistently delivering tailored solutions that meet customer needs while maintaining professionalism and accuracy.
Overview
9
9
years of professional experience
Work History
Bank Teller
Metrobank
04.2018 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Specialist
2go Group
07.2016 - 03.2018
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Science - Business Administration And Management
Xavier University - Ateneo De Cagayan
Cagayan De Oro03-2016
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Client Services
- Customer Support
- Customer Service
- Communication
- Time Management
Timeline
Bank Teller
Metrobank
04.2018 - Current
Customer Service Specialist
2go Group
07.2016 - 03.2018
Bachelor of Science - Business Administration And Management
Xavier University - Ateneo De Cagayan
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