AppFolio
Lady Karen Dinglasa
Assistant Property Manager
Canlaon, Province Of Negros Occidental
Summary
Organized Property Management Assistant looking to tackle new responsibilities. Adept at reviewing and approving prospective tenant applications and preparing all legal documents. Excellent abilities in planning and problem analysis.
Overview
11
11
years of professional experience
Work History
Maintenance Coordinator
Kingstone Properties
01.2024 - 05.2024
- Assisted upper management in developing long-term strategies for improving overall plant reliability by providing input based on past experiences.
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
Assistant Property Manager
Remax Real Estate
11.2020 - 12.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept accurate records of all resident and tenant correspondence.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Outbound Call Center Agent
Executive Boutique Call Center And BPO
10.2018 - 08.2020
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Enhanced team performance with consistent attainment of individual and group targets.
Executive Assistant
Strategy Property Management
02.2018 - 06.2018
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Eviction Specialist
Castle Properties & Investments
01.2017 - 02.2018
- Ensured compliance with federal, state, and local laws during the eviction process to minimize legal risks for clients.
- Improved client retention rate through exceptional customer service and prompt resolution of eviction matters.
Appointment Setter
Phone Animal
08.2016 - 12.2016
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Billing Specialist
United Healthcare, UHG
04.2015 - 08.2016
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Billing Specialist
AT&T Wireless
01.2014 - 02.2015
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Monitored customer accounts to identify and rectify billing issues.
Travel Specialist
Expedia Group
01.2013 - 04.2014
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Bachelor of Science - Tourism Management
University of San Carlos - Cebu Main
Cebu City, Province Of Cebu, Philippines 05.2001 -
Skills
- Technical knowledge
- Work Order Management
- Scheduling Coordination
- Tenant relations
- Document Preparation
- Scheduling appointments
- Rent collection
- Preparing property agreements
- True team player
Software
Microsoft Office
Ring Central
Slack
Trello
Timeline
Maintenance Coordinator
Kingstone Properties
01.2024 - 05.2024
Assistant Property Manager
Remax Real Estate
11.2020 - 12.2023
Outbound Call Center Agent
Executive Boutique Call Center And BPO
10.2018 - 08.2020
Executive Assistant
Strategy Property Management
02.2018 - 06.2018
Eviction Specialist
Castle Properties & Investments
01.2017 - 02.2018
Appointment Setter
Phone Animal
08.2016 - 12.2016
Billing Specialist
United Healthcare, UHG
04.2015 - 08.2016
Billing Specialist
AT&T Wireless
01.2014 - 02.2015
Travel Specialist
Expedia Group
01.2013 - 04.2014
Bachelor of Science - Tourism Management
University of San Carlos - Cebu Main
05.2001 -
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