LADY DHEN ROMANO
Summary
Personable and committed customer service representative with extensive experience in the BPO industry. Solid team player who brings an enthusiastic and positive attitude to every interaction. Proven ability to develop strong connections with clients. Motivated by a desire to ensure customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Known for articulate and energetic approach. Driven by genuine enthusiasm for building relationships, forming collaborations, and expanding businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ASURION
12.2023 - Current
- Settled customer complaints promptly, handled claims efficiently, and detailed available insurance alternatives.
- Built strong client relationships and consistently surpassed sales targets.
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
05.2019 - 12.2023
- Provided high-quality chat support to customers from May 2019 to July 2020.
- Held position of Technical Support Representative (Subject Matter Expert) from July 2020 through December 2022.
- Processed customer product orders.
- Addressed product-related questions from consumers.
Teacher
VICTORIOUS CHRISTIAN MONTESSORI SCHOOL
01.2019 - 04.2019
- Directed and managed various grade levels in educational settings.
- Implemented collaborative learning techniques to foster student development.
Instructor I
CAVITE STATE UNIVERSITY
09.2018 - 12.2018
- Developed and implemented tasks to create a balanced program focusing on education, demonstration, and work time.
- Designed training materials to support student learning.
- Monitored academic records and revised instructional strategies for better outcomes.
Education
Bachelor of Secondary Education - undefined
Aklan State University
Banga Aklan01.2017
Skills
- Organized
- Communication
- Teamwork
- Meeting deadlines
- Critical thinking
Timeline
Customer Service Representative
ASURION
12.2023 - Current
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
05.2019 - 12.2023
Teacher
VICTORIOUS CHRISTIAN MONTESSORI SCHOOL
01.2019 - 04.2019
Instructor I
CAVITE STATE UNIVERSITY
09.2018 - 12.2018
Bachelor of Secondary Education - undefined
Aklan State University