Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Lady Blanche Lumapas

Lady Blanche Lumapas

2560 Trinidad Comp. Unit I M. Dela Cruz, Pasay City.

Summary

Proven Customer Service Representative with a solid background at Alorica, excelling in customer relations and critical thinking. Demonstrated expertise in complaint handling and data entry, ensuring swift resolution of payment and order cancellation issues. Skilled in building relationships and resolving conflicts, significantly enhancing customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
09.2022 - Current

Food Delivery Account

• Payment

Managed payment processing for multiple accounts.

• Order Cancellation

Executed cancellation of orders promptly.

• Technical Assistance

Provided expert technical support to resolve complex issues.

• Handling Inquiries and Complaints

Addressed and settled concerns promptly.

Education

Bachelor In Science Of Office Administration - Business

Metro Business College
Pasay City

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Call center experienced
  • Computer proficiency
  • Conflict resolution
  • Complaint handling

Certification

TESDA NCII

House Keeping Course

June 6, 2014

APEC Mobile Digital Oppurtunity Center

Fundamentals of Computer

March 15, 2014

City Gardens Hotels Training Center and City Garden Suites

Basic Front Office and House Keeping Operations

September 30, 2013

TESDA NCII

Barista

August 31, 2019

TESDA NCIII

Events Management Services

December 10, 2019

CERTIFICATE OF RECOGNITION

QA Confidence Champion | Rating 100%

January 31, 2025

Languages

English

Timeline

Customer Service Representative

Alorica
09.2022 - Current

Bachelor In Science Of Office Administration - Business

Metro Business College

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Lady Blanche Lumapas