Job Search Status
Open to workDesired start date: Immediately
Open To Work
LADY ANREH SUISSEVIMSKI SORIANO
ANTIPOLO CITY
Work Preference
Summary
Results-driven professional with extensive experience in revenue cycle processes, specializing in billing and claims management. Proven analytical skills facilitate the swift identification and resolution of discrepancies, enhancing overall financial performance. Expertise in managing end-to-end accounts receivable processes, employing effective collection techniques to minimize outstanding balances and optimize cash flow. Strong track record of maintaining accurate financial records while supporting organizational financial health through meticulous analysis and reconciliation.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
Cognizant Technologies Solutions
Quezon City, Metro Manila, Philippines (Remote)
03.2023 - 03.2026
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Enhanced decision-making capabilities within the organization by producing comprehensive analyses of overdue accounts for management review.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
Chat Support Specialist
TaskUs (Phoenix)
Pasig, Metro Manila, Philippines (Remote)
03.2022 - 03.2023
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Developed comprehensive knowledge of product offerings to provide accurate information and personalized recommendations.
- Streamlined chat support processes for increased efficiency and reduced response time.
Insurance Verification Specialist / Eligibility Representative
Results-CX
Pasig, Metro Manila, Philippines (Remote)
12.2019 - 03.2022
- Verified member eligibility and insurance coverage through WellCare Systems and payer portals.
- Handled calls from providers and members to resolve eligibility and benefits inquiries.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
Customer Service Representative/Billing
Quantrics Enterprises Inc.
05.2018 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
HR Staff/Payroll Admin
Embrocal Builders Inc.
03.2016 - 04.2018
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
Assistant Manager
The Haves Restobar
01.2015 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Marketing Management
College of San Benildo-Rizal
Antipolo City, Province Of Rizal, Philippines01-2017
Skills
- Customer Service
- Negotiation Skills
- Problem-Solving
- Time Management
- Team Collaboration
- Technical Support
- Troubleshooting
- Accounts receivable
- Insurance claims review
- Time management
- Decision-making
- Documentation review
- Data entry
- Office administration
LANGUAGE
English
Korean
Timeline
Accounts Receivable Specialist
Cognizant Technologies Solutions
03.2023 - 03.2026
Chat Support Specialist
TaskUs (Phoenix)
03.2022 - 03.2023
Insurance Verification Specialist / Eligibility Representative
Results-CX
12.2019 - 03.2022
Customer Service Representative/Billing
Quantrics Enterprises Inc.
05.2018 - 12.2019
HR Staff/Payroll Admin
Embrocal Builders Inc.
03.2016 - 04.2018
Assistant Manager
The Haves Restobar
01.2015 - 02.2016
Marketing Management
College of San Benildo-Rizal