Summary
Overview
Work History
Education
Skills
Websites
Languages
Availability
Volunteer Experience
Timeline
Generic

Lady Sheynn Vengco

Cebu City

Summary

Experienced ESL teacher and team coach with a passion for fostering communication and cross-cultural understanding. Proven ability to create engaging learning environments and guide teachers in delivering high-quality lessons. Skilled in technical troubleshooting, team training, and performance coaching to ensure smooth classroom operations.

Overview

5
5
years of professional experience

Work History

TEAM COACH

GLATS (CEBU), INC
06.2022 - Current
  • Assist teachers with technical issues and provide urgent support to ensure smooth classroom operations.
  • Lead training sessions on effective teaching strategies, lesson delivery, and classroom management.
  • Complete special tasks in a timely manner to meet team and company goals.
  • Mentored and support a team of 90-100 teachers, improving lesson quality and student satisfaction.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

ESL TEACHER

GLATS (CEBU), INC
11.2019 - Current
  • Develop and deliver interactive lessons for students of all ages, ensuring an enjoyable and productive learning experience.
  • Teach a variety of ESL courses, focusing on pronunciation, grammar, and communication skills.
  • Implement strategies to engage students, fostering motivation and long-term learning success.
  • Monitor student progress and provide tailored feedback to improve fluency and confidence.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
  • Achieved higher student retention rates by developing strong rapport and maintaining open communication with both students and parents.

GENERAL TRANSCRIPTIONIST

GLATS (CEBU), INC
11.2019 - 03.2020
  • Transcribe audio recordings with high accuracy, adhering to full verbatim transcription standards.
  • Meet deadlines for transcription tasks while maintaining attention to detail and ensuring quality.
  • Review and correct spelling errors and time stamps to meet company guidelines.
  • Upheld the highest standards of work ethic, reliability, and integrity while completing all assigned tasks efficiently.
  • Supported business growth by consistently meeting or exceeding performance targets for both speed and accuracy.

Education

Foundations: Data, Data, Everywhere

GOOGLE CERTIFICATION
Coursera
04-2024

B.S. - INFORMATION TECHNOLOGY

ASIAN COLLEGE OF TECHNOLOGY-IEF
Cebu City, Province Of Cebu, Philippines
01-2016

Skills

  • Proficient with MS Office
  • Proficient with Google Suite
  • Familiar with transcription software
  • Familiar with learning management systems (LMS)
  • Excellent interpersonal skills
  • Excellent communication skills
  • Strong attention to detail
  • Strong accuracy
  • Poised under pressure
  • Adaptable to changing environments
  • Experienced in customer service
  • Experienced in team collaboration
  • Energetic
  • Engaging
  • Capable of creating a fun learning atmosphere
  • Capable of creating a productive learning atmosphere
  • Strategic thinker
  • People management
  • Documentation and reporting
  • Coaching and mentoring
  • Work Planning and Prioritization
  • Staff training
  • Performance improvement
  • Analytical thinking

Languages

Fluent in English
Fluent in Filipino (Tagalog and Cebuano)

Availability

Available for remote work

Volunteer Experience

WELFARE and SELF RELIANCE (WSR) WARD SPECIALIST

  • Train and assist church ward leader and ward councils as requested.
  • Work with the stake self-reliance committee to coordinate devotionals and organize groups.
  • Provide training to self-reliance group facilitators, using the Facilitating Groups for Self-Reliance booklet.
  • Periodically observe and support self-reliance groups.
  • Share available community and Church resources with church and community members.
  • Ensure that reports are completed.

Timeline

TEAM COACH

GLATS (CEBU), INC
06.2022 - Current

ESL TEACHER

GLATS (CEBU), INC
11.2019 - Current

GENERAL TRANSCRIPTIONIST

GLATS (CEBU), INC
11.2019 - 03.2020

Foundations: Data, Data, Everywhere

GOOGLE CERTIFICATION

B.S. - INFORMATION TECHNOLOGY

ASIAN COLLEGE OF TECHNOLOGY-IEF

Similar Profiles

CREATE PROFILE
Lady Sheynn Vengco