Ladel Fe Rabago
Customer Service
Lilo-an
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer service representative
Optum Global Solutions
07.2021 - Current
- Handles Authorization, Eligibility, Claims and patients benefit.
- Worked with Providers for patients medical history and appeals.
- Delivered an exceptional level of service by listening to concerns and answering questions.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer service representative
VCustomer Philippines
09.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
Sanford Marketing Corp.
03.2017 - 08.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Misamis Oriental General Comprehensive High School
05.2009 - 05.2013
Associate of Applied Science - Industrial Technology
Mandaue City College
05.2014 - 04.2016
Skills
Call management
Personal Information
- Date of Birth: 06/27/97
- Gender: Female
- Place of Birth: Cebu
Timeline
Customer service representative
Optum Global Solutions
07.2021 - Current
Customer service representative
VCustomer Philippines
09.2017 - 02.2018
Cashier
Sanford Marketing Corp.
03.2017 - 08.2017
Associate of Applied Science - Industrial Technology
Mandaue City College
05.2014 - 04.2016
High School Diploma -
Misamis Oriental General Comprehensive High School
05.2009 - 05.2013
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