Open To Work
Noel Laranjo Lachica
Telus Digital
Pavia, Iloilo,ILI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
12
Years of experience
Work History
CSR - Chat & Sr. Back-Office Representative
3 Years 1 Month- Resolved customer inquiries efficiently across multiple communication channels.
- Utilized CRM software to track and manage customer interactions effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
T-MOBILE EXPERT
5 Months- Delivered exceptional customer service, resolving inquiries and enhancing user satisfaction.
- Assisted in troubleshooting mobile device issues, improving resolution times for technical support.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
HEALTHCARE ASSOCIATE and BILLING RESOLUTION SPECIALIST
3 Years 3 Months- Managed billing processes to ensure timely invoicing and payment collection.
- Reviewed account discrepancies, resolving issues to maintain customer satisfaction.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders and returns accurately using CRM systems, ensuring smooth transactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
LOAN OFFICER
3 Years 2 Months- Ensures 100% repayment and Zero Portfolio-at-risk
- Ensures atleast 95% attendance of members in center meetings and in all PD activities
- Mobilizes members to increase their savings and individual funds
- Mobilizes members to practice group responsibility
- Conducts loan screening and endorses loans for approval based on business capacity
- Generate commitment from new groups to comply with program policies and procedures
- Monitor business of members and facilitate technical assistance to members on business management
- Maintain updated records of loan disbursements and collections and generate needed status reports
Education
Bachelor of Science - Secondary Education
College Level (Undergraduate)
High School Diploma
Skills
Engaged in effective communication and provided support to customers through active listening skills.
Applied critical thinking techniques to resolve customer issues promptly and effectively.
Performed data entry tasks with high accuracy and efficiency in a fast-paced environment.
Contributed to call center operations by managing customer inquiries and providing solutions.
Demonstrated proficiency with computer systems and software applications.
Utilized Microsoft Excel for organizing and analyzing data.
Managed customer relationships using CRM software to maintain satisfaction and loyalty.
Languages
Tagalog
Bisaya
Hiligaynun
English
Trainings / Seminars
- Jul 17, 2015 - Jul 18, 2015
- Finding the Core Value and Living the Core Value
- Crisostomo P. Magno and Reno B. Villareal ( EVANGELION FOUNDATION, INC.)
- Iloilo Grand Hotel, Iloilo City
Timeline
CSR - Chat & Sr. Back-Office Representative
Telus Digital
05.2023 - 06.2026
T-MOBILE EXPERT
IQOR RMS COLLECT PHILS. INC.
07.2021 - 12.2021
HEALTHCARE ASSOCIATE and BILLING RESOLUTION SPECIALIST
HINDUJA GLOBAL SOLUTIONS LTD.
02.2018 - 05.2021
LOAN OFFICER
Negros Women for Tomorrow Foundation, Inc.
08.2014 - 10.2017
Duyoc National High School
High School Diploma
Saint Vincent's College
Bachelor of Science from Secondary Education