KYNROM PASCUAL PALAY
Navotas City
Summary
Hard-working Customer service representative with 8 years of dedicated service in customer support. Independent worker able to work in remote areas. Proven ability to communicate with customers and resolve issues quickly and effectively. Consistently meet company’s quality standards and adhere to product and service updates.
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist
Cardinal Health Inc Philippines
10.2020 - Current
- Assured timely verification of insurance eligibility and benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
Customer Service Representative
Startek Philippines
10.2016 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services.
Education
Bachelor of Science - Marine Transportation
01.2013
Bachelor of Science - Nursing
01.2010
High School - undefined
01.2009
Elementary - undefined
01.2005
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Communication and interpersonal skills
- Insurance benefits verification
- Critical thinking
References
Philip, Jumawan, CSR, 09950235370
Timeline
Insurance Verification Specialist - Cardinal Health Inc Philippines
10.2020 - Current
Customer Service Representative - Startek Philippines
10.2016 - 10.2020
Our Lady of Fatima University - Bachelor of Science, Marine Transportation
Our Lady of Fatima University - Bachelor of Science, Nursing
Westminister High School - High School,
Daanghari Elementary School - Elementary,
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