Summary
Overview
Work History
Education
Skills
References
Timeline
KYNROM PASCUAL PALAY

KYNROM PASCUAL PALAY

Navotas City

Summary

Hard-working Customer service representative with 8 years of dedicated service in customer support. Independent worker able to work in remote areas. Proven ability to communicate with customers and resolve issues quickly and effectively. Consistently meet company’s quality standards and adhere to product and service updates.

Overview

8
8
years of professional experience

Work History

Insurance Verification Specialist

Cardinal Health Inc Philippines
10.2020 - Current


  • Assured timely verification of insurance eligibility and benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Expedited patient registration process by efficiently validating eligibility for various insurance plans.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.

Customer Service Representative

Startek Philippines
10.2016 - 10.2020


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services.

Education

Bachelor of Science - Marine Transportation

Our Lady of Fatima University
01.2013

Bachelor of Science - Nursing

Our Lady of Fatima University
01.2010

High School - undefined

Westminister High School, Tondo Manila
01.2009

Elementary - undefined

Daanghari Elementary School
01.2005

Skills

  • Attention to detail
  • Patient confidentiality
  • HIPAA compliance
  • Insurance coverage verification
  • Communication and interpersonal skills
  • Insurance benefits verification
  • Critical thinking

References

Philip, Jumawan, CSR, 09950235370

Timeline

Insurance Verification Specialist - Cardinal Health Inc Philippines
10.2020 - Current
Customer Service Representative - Startek Philippines
10.2016 - 10.2020
Our Lady of Fatima University - Bachelor of Science, Marine Transportation
Our Lady of Fatima University - Bachelor of Science, Nursing
Westminister High School - High School,
Daanghari Elementary School - Elementary,

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KYNROM PASCUAL PALAY