KYMPEE LUGTU ALICAN

• Managed high-volume ticket queues and prioritized urgent requests.
• Enhanced customer satisfaction through accurate and empathetic support.
• Reduced resolution times by applying effective troubleshooting techniques.
• Escalated critical incidents while maintaining transparent communication.

• Diagnosed and resolved complex technical issues across multiple platforms.
• Guided users through step-by-step installations and troubleshooting.
• Documented support requests and actions taken to improve future resolutions.
• Consistently exceeded resolution targets while maintaining high satisfaction scores.

• Handled inbound/outbound calls, resolving inquiries and concerns.
• Recommended products/services and increased sales through upselling.
• Built rapport with customers, improving retention and loyalty.

• Resolved customer issues promptly, enhancing satisfaction.
• Managed customer data and analyzed sales trends for process improvements.
• Supported conversion of inquiries into paying customers.

• Oversaw rental property operations, scheduling, and tenant support.
• Managed office tasks including mail, guest reception, and property monitoring.

(Additional earlier roles available upon request: Hyundai Marilao, Brand Boss Advertising, Baby Company, Cardlink Steleconn.)