Professional debt collection specialist with proven experience in recovering outstanding debts and managing collections processes. Skilled in negotiation, conflict resolution, and maintaining compliance with legal and regulatory standards. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, professionalism, and effective communication.
Work History
Debt Collection Specialist
Altair Global Solutions
409Shaw Blvd, 9th Floor, Jelp Building Mandaluyong
Regularly monitored accounts to identify overdue balances and potential areas of risk.
Processed debtor payments and updated accounts to reflect new balance.
Maintained accurate records of customer accounts, payments and payment plans.
Philly Spanish Agent
Altair Global Solutions
409Shaw Blvd, 9th Floor, Jelp Building Mandaluyong
Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
Maintained consistently high success rate of collecting on overdue accounts.
Collected on delinquent accounts to reduce overdue balances.
Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
CCCS Representative
Halsted Financial Services
8001 Lincoln Ave Suite 500 Skokie IL 60077 USA
Negotiating with Debt Consolidation Companies
Reduced client debt by effectively negotiating with creditors and collection agencies.
Collaborated with team members to develop strategies for complex negotiation scenarios.
Assisted clients with filing for bankruptcy and other debt-relief options.
Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
Junior Legal Assistant
Halsted Financial Services
8001 Lincoln Ave Suite 500 Skokie IL 60077 USA
Reduced client debt by effectively negotiating with creditors and collection agencies.
Collaborated with team members to develop strategies for complex negotiation scenarios.
Assisted clients with filing for bankruptcy and other debt-relief options.
Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
Education
High School Diploma -
Arellano University
53 New Panaderos, Mandaluyong, 1550 Metro Manila
04.2001 -
Bachelor of Science - Computer Science
Arellano University
2600Legarda St, Sampaloc, Manila,1008 Metro Manila