Kyle Miguel Villamente

• Facilitated the timely completion of projects by tracking deadlines, prioritizing tasks, and collaborating with cross-functional teams.
• Kept team members informed of relevant updates/announcements through the effective use of communication tools such as bulletin boards, newsletters, and email distribution lists.
• Streamlined office procedures by implementing efficient filing systems and optimizing administrative processes.
• Increased efficiency in record-keeping by digitizing physical documents using scanning hardware/software solutions while adhering to established guidelines for storage/archiving purposes.
• Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
• Supported new hires during their onboarding process by providing training, resources, and guidance related to administrative procedures and office protocols.
• Maintained strict confidentiality while handling sensitive information related to employee records, financial data, and company policies.
• Managed filing system, entered data and completed other clerical tasks.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Encoding and safekeeping of files that contains some government departments' demand, budget, and funds. Delivery of transmittals to designated personnel.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.