Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kyle Matthew Guerrero

Kyle Matthew Guerrero

Muntinlupa City

Summary

Sales management professional with a strong focus on customer satisfaction and strategic growth. Proven ability to cultivate partnerships, retain key accounts, and enhance profit channels. Expertise in pricing model implementation, vendor relations, and territory expansion.

Overview

4
4
years of professional experience

Work History

Sales Manager

Bisco Industries, Inc
Taguig City
09.2024 - Current
  • Developed relationships with clients to understand their needs and preferences.
  • Coordinated sales activities to ensure timely delivery of products and services.
  • Assisted in training new sales team members on company policies and procedures.
  • Managed customer inquiries to provide prompt and accurate information.
  • Conducted market research to identify potential clients and new business opportunities.
  • Prepared sales reports to track performance and inform strategic decisions.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Developed and implemented sales strategies to increase market share.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Assistant Sales Manager

Bisco Industries, Inc
Taguig City
09.2023 - 08.2024
  • Analyzed market trends to identify potential growth opportunities.
  • Communicated regularly with suppliers to ensure product availability.
  • Enhanced customer relationships through consistent follow-up and support.
  • Managed a team of sales representatives by providing guidance, training, and support.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Identified opportunities to expand existing customer base through cross-selling initiatives.

Sales Account Manager

Bisco Industries, Inc
Taguig City
07.2022 - 10.2023
  • Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
  • Answered customers' questions about product prices, availability, uses and credit terms.
  • Managed accounts to ensure customer satisfaction and account retention.
  • Formulated trusted relationships with key accounts.
  • Delivered exceptional account service to strengthen customer loyalty.

Customer Service Representative

[24]7.ai
Quezon City
11.2021 - 04.2022
  • Assisted customers with inquiries through phone and chat platforms.
  • Resolved customer complaints efficiently using conflict-resolution techniques.
  • Documented customer interactions in the CRM system accurately.
  • Provided product information to enhance customer understanding and satisfaction.
  • Escalated complex issues to senior representatives for further assistance.

Education

Bachelor of Science - Entrepreneurship

Colegio De San Juan De Letran - Manila
Intramuros, Manila City
05-2022

Skills

  • Sales strategy
  • Market research
  • Sales reporting
  • Team management
  • Customer relationship management
  • Account management

Timeline

Sales Manager

Bisco Industries, Inc
09.2024 - Current

Assistant Sales Manager

Bisco Industries, Inc
09.2023 - 08.2024

Sales Account Manager

Bisco Industries, Inc
07.2022 - 10.2023

Customer Service Representative

[24]7.ai
11.2021 - 04.2022

Bachelor of Science - Entrepreneurship

Colegio De San Juan De Letran - Manila

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Kyle Matthew Guerrero