Kyle Jerimy Ramos
Call Center Representative
Navotas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Representative
Teleperformance Philippines
Pasay
11.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Barista
Pad 41 Kofe
Navotas
04.2022 - 07.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Icy Point Cold Storage
Navotas
05.2021 - 08.2021
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
Fishing Sales Associate
Navotas Fish Port Complex
Navotas
07.2014 - 01.2020
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
Education
Accountacy Business Management Senior High School - Accounting And Business Management
Bangkulasi Senior High School
14 Sioson Street, Navotas, Metro Manila 09.2019 - 07.2021
High School Diploma -
Governor Andres Pascual College
1045 M. Naval St, San Jose Navotas City 06.2013 - 03.2018
Elementary Diploma -
Navotas Elementary School
Los Martires St,San Jose Navotas City. MetroManila 06.2007 - 03.2013
Skills
Sales expertise
Complaint resolution
Creative problem solving
Service standard compliance
Account management
LiveChat
Written and oral communication
Transcription
Keyboarding
Training development aptitude
Order fulfillment
Hobbies
I love watching movies and series with a different variations of genre. I love to sing and play mobile games too.
Timeline
Customer Service Representative
Teleperformance Philippines
11.2022 - 02.2023
Barista
Pad 41 Kofe
04.2022 - 07.2022
Icy Point Cold Storage
05.2021 - 08.2021
Accountacy Business Management Senior High School - Accounting And Business Management
Bangkulasi Senior High School
09.2019 - 07.2021
Fishing Sales Associate
Navotas Fish Port Complex
07.2014 - 01.2020
High School Diploma -
Governor Andres Pascual College
06.2013 - 03.2018
Elementary Diploma -
Navotas Elementary School
06.2007 - 03.2013