Kyla Relle Delkhaye F. Delloro
Burauen, Leyte,Philippines
Summary
Organised administrative with strengths in customer needs analysis and team coordination. Handles enquiries, complaints with calm communication and attention to detail. Supports smooth daily operations through accurate record keeping, clear updates and prompt issue resolution. Proven ability to manage demanding schedules, meet strict dedlines, and deliver consistent performance under pressure. Fully flexible with geographic placement and ready to relocate immediately to remote.
Overview
9
9
years of professional experience
Work History
Sales Clerk
RGA Electronics & General Merchandise
2831 MacArthur Hwy, Bocaue, 3018 Bulacan
04.2018 - 10.2018
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Managed inventory levels and restocked shelves to maintain optimal product availability.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
Saleslady
Maricel's Skin Care
Mercado st, Poblacion, Santa Maria Bulacan
12.2018 - 05.2019
- Shared new products and promotions with customer to encourage sales.
- Maintained an organised and clean sales area, adhering to health and safety guidelines.
- Advised customers on product range, price, delivery, warranties and product use.
Administrative Manager
Dumduma CTC / Cidnyland Ap Peak Tower
817 Dos castillas st. Sampalc Manila
04.2023 - 09.2026
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed booking inquiries and reservations via telephone, email, and in-person interactions, maintaining high service standards.
- Handled guest requests and queries with utmost professionalism, resolving issues promptly to maintain positive guest experiences.
- Monitored public areas, ensuring cleanliness, safety, and comfort for all guests and staff members.
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Reported maintenance issues to management, minimising potential safety risks.
- Managed accounts payable and receivable, accurately processing invoices and payments to maintain financial integrity.
- Reconciled monthly bank statements against company records, identifying discrepancies and implementing corrective actions.
Food Service Manager
Garcia's Food house
Urban Deca Homes, Marilao, Bulacan
06.2019 - 03.2020
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Host
Airbnb
WFH
04.2023 - Current
- Managed reservation system efficiently, accommodating guest requests and maximising dining room occupancy.
- Compiled feedback from guests to suggest improvements in services, menu offerings, and overall dining experience.
- Managed reservations efficiently, accommodating guest preferences and special requests to enhance dining experiences.
- Utilised booking software proficiently, keeping track of reservations, cancellations, and no-shows to optimise seating capacity.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Education
Catbalogan I Central Elementary Sch.
Catbalogan, Samar01-2013
Integrated School of Montessori
Bocaue, Bulacan01-2018
St. Paul school f professional studies
Campetic, Palo, Leyte01-2020
Holy Infant College
Tacloban, City01-2021
PHINMA Saint Jude College Manila
Don Quijote st. Sampaloc, ManilaUniversity of Santo Tomas
Espana blvd, Sampaloc ManilaSkills
- Customer service
- Customer assistance
- Customer needs analysis
- Project & Task Management
- Inventory control
- Computer literate
Timeline
Administrative Manager
Dumduma CTC / Cidnyland Ap Peak Tower
04.2023 - 09.2026
Host
Airbnb
04.2023 - Current
Food Service Manager
Garcia's Food house
06.2019 - 03.2020
Saleslady
Maricel's Skin Care
12.2018 - 05.2019
Sales Clerk
RGA Electronics & General Merchandise
04.2018 - 10.2018
Catbalogan I Central Elementary Sch.
Integrated School of Montessori
St. Paul school f professional studies
Holy Infant College
University of Santo Tomas
PHINMA Saint Jude College Manila