Kyla Nicole Tulio
Olongapo
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
6
6
years of professional experience
Work History
Waitress
SUBIC BAY TRAVELERS HOTEL
Olongapo
2024.03 - Current
- Assisted in seating guests at tables or booths.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
Head Cashier
SUBIC RIVIERA HOTEL & RESIDENCES
Olongapo
2023.09 - 2024.02
- Developed creative solutions for reducing costs associated with managing the cashier staff.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted other departments when needed by providing additional support during busy periods.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Cashier/Receptionist
ACEA SUBIC BEACH RESORT
Olongapo
2022.06 - 2022.11
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Cashier
SHAKEY’S MOONBAY MARINA
Olongapo
2018.09 - 2019.12
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed sales transactions to prevent long customer wait times.
Education
Bachelor Degree - Hospitality Management
Gordon College
Olongapo City2022-01
High School Diploma -
St. Joseph College Olongapo Inc.
Olongapo City2018-01
Skills
- Guest Relations Management
- Menu Recommendations
- Safe Food Handling
- Customer Service
- Order Accuracy
- Beverage Preparation
- Payment Processing
- Table Bussing
- Dining customer service
- Relationship Management
Accomplishments
- Dean's Lister
Languages
English
First Language
Timeline
Waitress
SUBIC BAY TRAVELERS HOTEL
2024.03 - Current
Head Cashier
SUBIC RIVIERA HOTEL & RESIDENCES
2023.09 - 2024.02
Cashier/Receptionist
ACEA SUBIC BEACH RESORT
2022.06 - 2022.11
Cashier
SHAKEY’S MOONBAY MARINA
2018.09 - 2019.12
Bachelor Degree - Hospitality Management
Gordon College
High School Diploma -
St. Joseph College Olongapo Inc.
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