Kyla Lois Candelaria
Brgy. Central Signal Village, Taguig City, Metro Manila
Summary
A highly-motivated and hardworking individual seeking growth in my career in a high-level professional environment and to expand my knowledge, skills and learning.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
Freelancer.com
04.2025 - Current
- Responded to user inquiries via chat and email regarding Freelancer.com services, delivering accurate, clear, and professional assistance in a timely manner.
- Supported clients and freelancers throughout all stages of project collaboration, including milestone tracking, payment concerns, and dispute resolution.
- Escalated complex or high-priority concerns to specialized internal teams, ensuring quick and effective resolution while maintaining user trust.
Travel Associate
IGT Solutions Philippines
08.2022 - Current
- Help customers with their travel concerns by answering inquiries, changing flights, refunding tickets, and booking reservations (domestic and international).
- Joined the Customer Care team, wherein I investigated passengers' claims regarding their post-travel concerns through email.
- Gives compensation to passengers due to flight disruptions.
- Handling reimbursement claims of passengers for their out-of-pocket expenses due to flight disruption (validates if they are eligible for reimbursement).
Education
Bachelor Of Science In Business Management - Marketing Management
Nueva Ecija University of Science And Technology
06.2022
Junior And Senior High School -
Mallorca National High School
06.2018
Skills
- Airline reservation systems
- Travel bookings processes
- Teamwork
- Customer service
- Time management
- Problem-solving
- Reliability
- Multitasking
Timeline
Customer Experience Specialist
Freelancer.com
04.2025 - Current
Travel Associate
IGT Solutions Philippines
08.2022 - Current
Junior And Senior High School -
Mallorca National High School
Bachelor Of Science In Business Management - Marketing Management
Nueva Ecija University of Science And Technology
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