Reading and browsing performance of stocks and exchange tru PSEi
KYLA IDIO
SIRIBAN
MARIKINA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Marketing Assistant
Banco de Oro
Marikina
07.2010 - Current
- Generated leads through phone calls, emails and face-to-face interactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Sold and cross-sold bank products to new and existing customers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Cashier
Watsons Philipines
MARIKINA
11.2009 - 04.2010
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Service Crew Member
Golden Arches Development Corporation( Mc Donalds)
pasig city
10.2005 - 01.2009
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru, kitchen crew and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Cooked, prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Repaired equipment quickly and accurately, consistently inspecting work to verify functionality and correctness.
Education
BACHELOR OF SECONDARY EDUCATION - Education
JOSE RIZAL UNIVERSITY
MANDALUYONG CITY 06.2004 - 03.2009
Skills
Business communications
Online and traditional marketing
Schedule development
Administrative office operations
Patient-focused quality service
Organization, prioritizing and multi-tasking
Sales expertise
Time management
Employee training and development
Accomplishments
- Able to hit target fo Bdo life and and one of the BDO's Best Awardee.
- Consistent top marketing Assistant in Case Count and top sales in BDO Life Insurance.
- Achieve sales target in diffrent bank products by completing Task with accuracy and efficiency.
Certification
Licensed unit investment trust fund advisor
Interests
Cooking
Quality customer service
Timeline
Marketing Assistant
Banco de Oro
07.2010 - Current
Cashier
Watsons Philipines
11.2009 - 04.2010
Service Crew Member
Golden Arches Development Corporation( Mc Donalds)
10.2005 - 01.2009
BACHELOR OF SECONDARY EDUCATION - Education
JOSE RIZAL UNIVERSITY
06.2004 - 03.2009