KYLA ESPINOSA
Project Support Engineer
Cebu City
Summary
Organized Project Support Engineer with experience in customer support, administrative coordination, and troubleshooting in remote settings. Manages diverse administrative tasks and maintains efficient workflows while collaborating with cross-functional teams. Delivers high-quality support through effective email management, documentation, and scheduling. Utilizes remote collaboration tools and Microsoft Office to enhance operational efficiency and ensure timely project completion.
Overview
5
5
years of professional experience
3
3
Certifications
1
1
Language
Work History
Project Support Engineer
07.2024 - Current
- Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
- Collaborated with cross-functional teams to develop innovative solutions for complex engineering challenges.
- Evaluated project risks and implemented mitigation strategies, minimizing potential negative impacts on deliverables.
- Supported technical teams to achieve project milestones on time, resulting in successful project completion.
- Provided critical support for high-priority projects, ensuring timely delivery and client satisfaction.
- Supported high-priority projects, ensuring on-time delivery and enhanced client satisfaction.
- Facilitated knowledge sharing among team members through regular meetings and workshops, promoting continuous improvement in skills and expertise.
- Facilitated knowledge sharing among team members through meetings and workshops, enhancing skills and expertise.
- Coordinated communication between stakeholders, fostering strong relationships and facilitating smooth project progression.
- Optimized resource allocation through analysis, improving operational performance.
- Implemented quality control measures to maintain high standards of work throughout the project lifecycle.
- Reviewed technical documentation and provided valuable feedback for improvements, enhancing overall quality of deliverables.
- Leveraged data-driven insights to identify areas for process improvement, resulting in increased efficiency across all projects.
- Developed detailed reports on project status updates through various stages of development for stakeholder review meetings.
- Contributed to the development of best practices, leading to improved processes and streamlined operations.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Connected to computer of client using remote link to install programs and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created detailed reports on engineering activities and findings.
- Documented and developed engineering procedures and processes.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Conducted technical evaluations of engineering designs and test results.
- Developed and implemented procedures to verify compliance with engineering standards.
- Developed and implemented procedures to verify compliance with engineering standards.
Technical Support Engineer Intern
06.2023 - 07.2023
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Communicated regularly with clients during troubleshooting to build transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Documented faults and bugs for development team to facilitate timely updates.
- Created troubleshooting guides for internal use to enhance team knowledge and efficiency.
- Streamlined helpdesk response times, implementing new ticketing system that prioritized urgent queries.
- Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
- Diagnosed hardware and software issues through systematic troubleshooting procedures.
- Mentored junior members of the team on best practices in issue resolution techniques.
Data Entry Assistant
01.2021 - 02.2023
- Organized, sorted, and checked input data against original documents.
- Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
- Completed data entry tasks with accuracy and efficiency.
- Organized forms, filed records, prepared correspondence, and created reports to streamline document management.
- Conducted regular audits of entered data to maintain the highest level of quality assurance.
- Reduced manual workload by automating repetitive tasks using Excel macros and formulas.
- Managed high volumes of incoming information by prioritizing tasks based on urgency and importance levels.
- Managed and organized documents for data entry tasks.
- Sorted documents and maintained organized filing process.
- Executed data entry tasks with precision, ensuring timely and accurate processing.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Verified data files before entry to uphold high standards of data accuracy.
- Updated and maintained customer information, documents and records.
- Maintained files, records, and chronologies of entry activities.
- Created spreadsheets for more efficient recordkeeping.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
Bachelor of Science - Computer Engineering
University of Cebu Lapu-Lapu And Mandaue
Mandaue City, Province Of Cebu, Philippines 04.2001 -
Skills
Technical assistance
Application support
Troubleshooting skills
User support
Technical documentation
Project documentation
Stakeholder engagement
Problem-solving
Task prioritization
Time management
Effective communication
Customer support
Accomplishments
Successfully provided onsite international support, collaborating with global teams and stakeholders to deliver efficient technical and operational assistance in fast-paced environments.
Certification
IT Customer Support Basics
Timeline
Project Support Engineer
07.2024 - Current
Technical Support Engineer Intern
06.2023 - 07.2023
Data Entry Assistant
01.2021 - 02.2023
Bachelor of Science - Computer Engineering
University of Cebu Lapu-Lapu And Mandaue
04.2001 -