Kurt Jon Maui Zafra
Quezon City, Metro Manila
Summary
Supportive Team Lead with 2 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Team Lead
Sagility Health Philippines (Former HGS)
Quezon City, Metro Manila
07.2021 - 05.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different tasks to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Associate
Sagility Health Philippines (Former HGS)
Quezon City, Metro Manila
12.2017 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Supervisor
Human Apparel Brand
Manila
06.2017 - 12.2017
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted inventory analysis to determine optimal stock levels.
Service Crew
Jollibee
Quezon City
06.2012 - 07.2016
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
BSBA Major in Financial Management - Financial Management
New Era University
No. 9 Central Ave. New Era Quezon City 06.2011 - 04.2017
Skills
Production monitoring
Certification
Certified GROW Coach
Timeline
Best Team Lead Q3 2022
10-2022
Certified GROW Coach
12-2021
Team Lead
Sagility Health Philippines (Former HGS)
07.2021 - 05.2023
Customer Service Associate
Sagility Health Philippines (Former HGS)
12.2017 - 07.2021
Store Supervisor
Human Apparel Brand
06.2017 - 12.2017
Service Crew
Jollibee
06.2012 - 07.2016
BSBA Major in Financial Management - Financial Management
New Era University
06.2011 - 04.2017
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