Passenger Service Agent
Macroasia Airport Services
02.2023 - 01.2025
KURT IAN LUIGI BANTOLA
Marikina City
Timeline
Quality Control Inspector
Racelis Printing Press
05.2021 - 04.2022
Bachelor of Science - Psychology
Centro Escolar University- Manila
06.2017 - 06.2020
Associate of Arts - Dentistry
Centro Escolar University- Manila
06.2012 - 03.2017
High School Diploma -
College of San Benildo- Rizal
06.2008 - 03.2012
Work History
Passenger Service Agent
Macroasia Airport Services
Manila
02.2023 - 01.2025
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Developed and implemented strategies to minimize customer wait times.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Escorted handicapped passengers from terminal to aircraft.
- Produced and shared customer service reports to support management decision-making.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Oversaw ticketing, gate and ramp services.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
- Monitored security and maintained operational protocols.
- Processed customer payments and enforced compliance with financial regulations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Announced flight status updates and information about gate changes over PA system.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
Quality Control Inspector
Racelis Printing Press
Marikina City
05.2021 - 04.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Education
Bachelor of Science - Psychology
Centro Escolar University- Manila
Mendiola Manila 06.2017 - 06.2020
Associate of Arts - Dentistry
Centro Escolar University- Manila
Mendiola Manila 06.2012 - 03.2017
High School Diploma -
College of San Benildo- Rizal
Antipolo City 06.2008 - 03.2012
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Proficient in English and Filipino
- Computer Literate ( Basic Trouble Shooting)
- Microsoft office proficient (Word Excel Powerpoint)
- Good Communication Skills ( Written and Oral)
- Interpersonal Skills
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteImportant To Me
Career advancementHealthcare benefitsWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leavePaid time offAffiliations
- Former Member, Psychology Student Society (2017-2020
- Former Member, Philippine Dental Students Association (2012-2017)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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