KURT IAN LUIGI BANTOLA

Passenger Service Agent

Macroasia Airport Services

02.2023 - 01.2025

Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Enhanced customer satisfaction by providing efficient check-in and boarding services.
Contributed to the achievement of on-time departure goals through efficient gate management processes.
Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
Maintained accurate records of flight information to provide timely updates to passengers.
Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Provided follow through on all calls with confirmations and dissemination of requested information.
Developed and implemented strategies to minimize customer wait times.
Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Escorted handicapped passengers from terminal to aircraft.
Produced and shared customer service reports to support management decision-making.
Educated passengers on safety procedures and provided assistance to disabled passengers
Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Tagged baggage and routed to appropriate location for loading and screening.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
Streamlined baggage handling for improved passenger experience and reduced wait times.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Oversaw ticketing, gate and ramp services.
Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
Collaborated with airline personnel to facilitate seamless coordination between departments.
Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
Monitored security and maintained operational protocols.
Processed customer payments and enforced compliance with financial regulations.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Announced flight status updates and information about gate changes over PA system.
Prepared detailed passenger manifests and other reports to meet organizational needs.

Timeline

Passenger Service Agent

Quality Control Inspector

Bachelor of Science - Psychology

Associate of Arts - Dentistry

High School Diploma -

Work History

Passenger Service Agent

Quality Control Inspector

Overview

Education

Bachelor of Science - Psychology

Associate of Arts - Dentistry

High School Diploma -

Skills

Summary

Work Preference

Work Type

Work Location

Important To Me

Affiliations

Work Availability

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