Kurt Clyde Esperas
Customer Service Representative | Sales Development Representative | Virtual Assistant
Tacloban City,Leyte
Summary
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention. Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Boldr Impact
Tacloan City, Leyte
2021.10 - 2023.03
- Answered calls, took messages, and transferred calls to correct individuals.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Called prospective customers in designated market area to qualify leads.
- Conducted database research to identify potential leads and determine contact information.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked pertinent questions to understand customer requirements.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems.
- Qualified leads and set up customer appointments for outside sales team.
- Followed up with customers to solicit further sales.
- Informed current and prospective customers of promotions and new or upgraded products.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Utilized sales techniques to build customer interest and close sales.
- Developed extensive knowledge of products and services to better assist customers.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Customer Service Representative
Sykes Asia
Mandaluyong, Metro Manila
2018.03 - 2020.02
- Prepared food orders to support waitstaff and other team members.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Generated customer service reports to track customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Approved and terminated customer contracts upon request.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided backup support for organizational leadership.
- Promoted available products and services to customers during service, account management, and order calls.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Eastern Visayas International Montessori School
Borongan City 06.2009 - 03.2013
Bachelor of Science - Architecture
Technological Institute of The Philippines
Quezon City 06.2016 - 03.2018
Skills
Safe food handling
undefinedTimeline
Sales Development Representative
Boldr Impact
2021.10 - 2023.03
Customer Service Representative
Sykes Asia
2018.03 - 2020.02
Bachelor of Science - Architecture
Technological Institute of The Philippines
06.2016 - 03.2018
High School Diploma -
Eastern Visayas International Montessori School
06.2009 - 03.2013
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