KURT CAJELES
SixEleven Global Services
Brgy. Apopong General Santos City
1
Language
6
years of professional experience
Detail-oriented Virtual Assistant and Project Manager with 5 years of experience optimizing operational workflows in international e-commerce. Led cross-functional teams to ensure schedule compliance and precision. Expertise in data gathering, cleaning, document sorting, and quality control auditing. Strong command of Microsoft Office Suite and advanced spreadsheet management, committed to maintaining data integrity and efficient operations.
Work History
Project Supervisor
1 Year 9 Months- Tracked daily attendance base on my created shift schedule to ensure the 55 daily FTE that is required by the client are met
- Tracked daily output metrics, conducted gap analyses, and developed action plans to enhance operational efficiency.
- Coordinated with clients and internal teams to resolve escalations and support service level compliance.
- Supervised daily project operations to maintain service quality, workflow consistency, and team accountability.
- Creating a report based on the performance data and evaluation of each agent for the team for the internal business review
Crew Chief
1 Year 5 Months- Monitored live camera feeds of AI-driven conveyor systems across worldwide warehouses to ensure uninterrupted operations for over 100 e-commerce logistics and parcel delivery companies.
- Facilitated direct connections for clients and partners to relevant departments or specialists, enhancing communication and response times.
- Monitored telemetry and system alerts to resolve pick errors and routing issues quickly.
- Escalated equipment faults and software anomalies to restore service promptly.
- Trained all team members on key roles to maintain flexibility.
- Managed tight schedules to ensure timely project completion and client satisfaction.
Data Entry Clerk
1 Year 3 Months- Validated over 400 ticket invoices daily by checking amounts and charges for correctness during data entry.
- Reviewed documents for validity and consistency to ensure compliance with standards.
- Verified incoming records for accuracy, completeness, and consistency before system entry.
- Entered high-volume data into databases, maintaining formatting standards and record integrity.
- Cross-checked source documents against digital files to resolve discrepancies quickly.
- Maintained organized digital files to support efficient retrieval and recordkeeping.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
Sales Lead Generator
11 Months- Conducted up to 1000 outbound cold calls daily to prospective clients to introduce insurance and benefits offered by client company.
- Screened prospects to verify coverage needs, contact details, and purchase readiness.
- Documented lead activity and follow-ups in CRM for accurate pipeline tracking.
- Updated CRM records with contact details, quote status, and follow-up notes.
Education
Bachelor of Science - Customs Administration
Skills
Project Management
Project Planning
Process Improvement
Data Analysis
Data Collection
Status Reporting
Performance Evaluations
Project Evaluation
Client Communication
Documentation and Reporting
Computer Proficiency
Problem Solving
Critical Thinking
Leadership
Team Motivation
Adaptability and Flexibility
Accomplishments
- Collaborated with team of 14 in the development of Product Qualification Review.
- Supervised team of 75 staff members.
reading book, gaming & listening to music
I like to read book, watch anime and play during my free time also I often listen to music to meditate and set up my mood for the day ahead
Languages
English
C2
Bilingual or Proficient
Timeline
Project Supervisor
SixEleven Global Services
12.2024 - 09.2026Read More
Crew Chief
PLus One Robotics
07.2023 - 12.2024Read More
Data Entry Clerk
UIPATH
02.2022 - 05.2023Read More
Sales Lead Generator
Auto Insurance
02.2021 - 01.2022Read More
Mindanao Polytechnic College
Bachelor of Science from Customs Administration
Read More