KRYZEL T. HERNANDEZ
Property Specialist
Paranaque
Summary
Dynamic real estate professional specializing in property management, client relations, and market analysis. Recognized for fostering effective team collaboration and adapting to evolving industry demands. Proven ability to optimize property value, ensure compliance, and enhance tenant satisfaction through strategic initiatives. Committed to delivering results with a strong foundation in problem-solving and a comprehensive understanding of property operations.
Overview
16
16
years of professional experience
Work History
Senior Administrator
International Diamond ETH
01.2010 - 12.2019
- Business development and client servicing
- Communications and contract servicing for suppliers, lenders and vendors
- Corporate relations officer
- Administrative payroll management for employees
- Responsible for hiring – interviews to verification and orientation.
- Scheduling and initiation of meetings internally and between shareholders or clients
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
Customer Service Representative
Sutherland - Ebay
04.2011 - 11.2012
- Customer service hotline representative
- Handle concerns regarding protection of buyers and sellers
- Account profile assistance, update and maintenance
- Reporting and data analysis within team and operations
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Consultant
Filigree
04.2018 - 07.2019
- Promotion and product-knowledge with consultancy
- Lead-sourcing and generation
- Strategic area-penetration and promotion
- Client sales with budgeting, presentation and after-sales
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
Sales Agent
EXL - AIQ
07.2020 - 09.2020
- Handle the concerns of our buyer and seller clients such as their protection.
- Lead sourcing and generation as well as networking
- Interact and manage to help with their complaints regarding their account.
- Religiously learns the product and services offered to provide information to our clients.
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Agent – Marketing Partner
Robinson’s Land Corporation
06.2022 - 12.2022
- Promotion of the named projects under the brand – RLC
- Lead sourcing and generation as well as networking
- Social media presence and promotion
- Client sales with budgeting, presentation, and after-sales
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Explained features and advantages of condominiums to promote sales.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Property Specialist
Breighton Land Inc.
08.2024 - 02.2026
- Successfully negotiated favorable agreements with clients and developer, balancing both their needs with property owner and developers interests.
- Organized successful open house events showcasing listed properties to potential buyers.
- Enhanced client satisfaction by providing comprehensive market knowledge, enabling informed decision making.
- Negotiated successful deals for both buyers and developer by employing effective communication and persuasion techniques.
- Collaborated with marketing teams to create compelling property listings that showcased unique selling points effectively.
- Increased clients satisfaction by promptly addressing requests and resolving property-related issues.
- Promptly responded to clients complaints and concerns .
- Coordinated marketing efforts to attract new tenants, resulting in reduced vacancy rates.
- Contributed significantly to the overall success of the property management team by continuously identifying opportunities for process improvement and implementing best practices.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Generated new leads by actively engaging in local networking events and utilizing social media platforms effectively.
- Educated clients on the intricacies of real estate transactions, ensuring they felt confident and informed throughout the process.
- Mentored junior team members to improve their skills in lead generation, negotiation tactics and customer relationship management.
- Provided exceptional customer service throughout the entire sales process from initial consultation to post-closing followups.
- Increased property sales by consistently identifying clients'' needs and presenting suitable properties accordingly.
Education
Bachelor of Arts - Major in Photography
DLS - College of St. Benilde
03-2015
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Colegio San Agustin
Makati03-2010
Skills
Real estate management
Property valuation
Property inspections
Investment strategies
Real estate transactions
Asset management
Exceptional oral and written communication skills
Customer service-focused
Marketing and advertising
Content creation
Social media marketing
Social media
Event planning
Timeline
Property Specialist
Breighton Land Inc.
08.2024 - 02.2026
Sales Agent – Marketing Partner
Robinson’s Land Corporation
06.2022 - 12.2022
Sales Agent
EXL - AIQ
07.2020 - 09.2020
Sales Consultant
Filigree
04.2018 - 07.2019
Customer Service Representative
Sutherland - Ebay
04.2011 - 11.2012
Senior Administrator
International Diamond ETH
01.2010 - 12.2019
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Colegio San Agustin
Bachelor of Arts - Major in Photography
DLS - College of St. Benilde