Krystel Liza Quijada

• Developed training materials to enhance team knowledge and improve service delivery.
• Collaborated with cross-functional teams to identify best practices for operational efficiency.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Conducted workshops to share expertise and foster a culture of continuous improvement among colleagues.
• Facilitated knowledge sharing sessions, boosting team competency in specialized areas of service delivery.

• Managed accounts receivable collections, improving cash flow and reducing delinquency rates.
• Negotiated payment plans with clients, fostering positive relationships and ensuring timely payments.
• Conducted thorough account reviews to identify discrepancies and resolve billing issues effectively.
• Utilized collection software to track interactions and document customer communications accurately.

• Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
• Resolved disputes with customers, resulting in mutually agreeable payment arrangements and preserving positive relationships.
• Reduced delinquency rates through proactive communication and follow-up with debtors.

• Processed customer transactions accurately and efficiently using POS systems.
• Assisted in maintaining cleanliness and organization of front-of-house areas.
• Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
• Trained new waitstaff on menu knowledge and customer service protocols.

Track: Accountancy, Business and Management

Secondary

Primary