Krystel Jane Polo
Registered Philippine Pharmacist
Talibon, Bohol
Summary
Dynamic pharmacist with a proven track record at M-Skate Pharmacy, enhancing patient outcomes through comprehensive medication management and effective communication. Skilled in pharmacy operations management and quality assurance, I successfully reduced medication errors and streamlined processes, fostering a culture of continuous improvement and exceptional customer service.
Overview
10
10
years of professional experience
1
1
Language
Work History
Pharmacist
M-Skate Pharmacy
07.2024 - Current
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
- Conducted regular reviews of pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
Pharmacist
Mercury Drug Corporation
09.2015 - 12.2023
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
Education
Bachelor of Science -
Southwestern University
Cebu City, PhilippinesSkills
Sales skills
Pharmacy operations management
Customer service and communication skills
Documentation skills
Quality assurance controls
Time management
Goal and Detail Oriented
Timeline
Pharmacist
M-Skate Pharmacy
07.2024 - Current
Pharmacist
Mercury Drug Corporation
09.2015 - 12.2023
Bachelor of Science -
Southwestern University