Krystel Tello
Hotel Supervisor
San Jose del Monte,BUL
Overview
14
14
years of professional experience
1
1
Language
Summary
Professional hospitality leader with strong background in hotel operations and guest services management. Proven track record in team collaboration and driving results through effective communication and flexibility. Skilled in staff training, conflict resolution, and maintaining high service standards. Reliable, adaptable, and focused on achieving excellence in every aspect of hotel supervision.
Work History
Hotel Supervisor
Hotel - Sogo
Quezon City
05.2026 - Current
- Oversaw daily hotel operations to ensure guest satisfaction and operational efficiency
- Supervised front office operations, ensuring smooth check-in, check-out, and guest service coordination.
- Managed housekeeping schedules, maintaining room readiness, cleanliness standards, and prompt turnover.
- Resolved guest complaints professionally, protecting service quality and brand reputation.
Transactional Checker
Hotel - Sogo
Quezon City
05.2024 - 02.2026
- Reviewed and verified transaction records to ensure accuracy, completeness, and compliance with company policies and financial regulations.
- Cross-checked financial data and supporting documents to validate entries, ensuring accuracy and compliance with internal standards.
- Investigated discrepancies in transaction details, collaborating with relevant departments to resolve issues efficiently.
- Maintained accurate logs and audit trails for transparency and facilitating seamless internal audits.
- Streamlined verification processes by identifying repetitive errors and suggesting actionable improvements.
Customer Associate
LBC Express Inc
Manila City
01.2013 - 08.2017
- Oversaw the scheduling of 17 associates for a duration of one and a half months.
- Addressed customer inquiries, provided order status updates, and resolved issues promptly and professionally.
- Coordinated with warehouse and transportation teams to fulfill orders and consistently meet delivery schedules.
- Resolved customer inquiries, provided timely order status updates, and effectively addressed issues to enhance customer satisfaction.
- As team head, I supervised and handled the schedule of the team composed of 17 associates for almost one and a half months with limited manpower and knowledge.
Customer Service Representative
Phil Pizzahut In
Quezon City
01.2013 - 08.2017
- Achieved recognition as top customer service representative, consistently performing at high productivity levels each month.
- Efficiently and accurately processed customer orders via phone calls, ensuring a seamless and positive experience.
- Communicated effectively to address customer inquiries, provide information, and resolve issues quickly.
- Leveraged upselling techniques to promote additional products and services, enhancing overall sales revenue.
- Utilized upselling techniques to promote additional products and services, contributing to increased sales revenue.
- Collaborated with team members to share best practices and ensure a cohesive and supportive work environment.
- Adapted to new technologies and systems to navigate customer databases and order processing platforms.
Education
Bachelor of Science - Hotel and Restaurant Management
STI College - Caloocan
Caloocan01-2011
Skills
- Technical: Call Handling, Customer Service Excellence, Order Processing
- Guest satisfaction tracking
- Front desk operations
- Staff training and development
- Staff management
- Language: English, Filipino (Tagalog)
Languages
Language: English, Filipino (Tagalog)
Timeline
Hotel Supervisor
Hotel - Sogo
05.2026 - Current
Transactional Checker
Hotel - Sogo
05.2024 - 02.2026
Customer Associate
LBC Express Inc
01.2013 - 08.2017
Customer Service Representative
Phil Pizzahut In
01.2013 - 08.2017
Bachelor of Science - Hotel and Restaurant Management
STI College - Caloocan