KRYSTAL DIMAYUGA
Batangas,BTG
Summary
Healthcare professional with solid background in providing high-quality patient care and clinical support. Recognized for collaborative teamwork and results-driven approach, consistently adapting to changing medical needs and priorities. Skilled in patient assessment, medication administration, and maintaining accurate medical records.
Overview
15
15
years of professional experience
Work History
Healthcare/Administrative Assistant
MUELLER MEDICAL CLINIC
Dubai, UAE
03.2023 - 05.2026
- Managed front desk operations, facilitating patient registration and appointment scheduling to enhance patient flow
- Maintained and updated patient records using EHR (Electronic Health Record) systems
- Handled billing, secured insurance approvals, and processed payments to streamline revenue cycle management
- Coordinated with medical staff to optimize daily operations and improve patient care delivery
- Responded to patient inquiries professionally via phone and email
- Ensured compliance with confidentiality and healthcare policies
- Managed appointment scheduling and patient communications to enhance clinic efficiency.
- Developed and maintained filing systems to ensure efficient document retrieval.
Healthcare Assistant
AMERICAL WELLNESS CENTER
Dubai, UAE
12.2021 - 02.2023
- Greeted and assisted patients and visitors upon arrival, ensuring a welcoming and professional environment
- Supported healthcare team in executing treatment plans and care protocols effectively.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Executed clerical and administrative tasks, supporting operational efficiency under supervision of medical staff
- Delivered prescription updates and addressed billing inquiries, enhancing patient understanding and satisfaction
- Coordinated follow-up appointments, facilitating continuity of care for patients
Nursing Aide
DR. SULAIMAN AL HABIB HOSPITAL
Dubai, UAE
05.2017 - 10.2021
- Delivered patient-centered care under the supervision of Registered Nurses in a fast-paced clinical environment
- Managed patient scheduling and appointment coordination to optimize clinic workflow
- Assisted in patient intake, ensuring accurate data collection and documentation
- Maintained accurate and detailed medical orders in Electronic Health Records (EHR), supporting compliance and improving workflow efficiency
- Assisted with patient documentation and daily clinical operations to enhance service efficiency
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
Nursing Aide
GERMAN CLINIC
Dubai, UAE
06.2016 - 04.2017
- Assessed and documented vital signs to ensure comprehensive patient health records.
- Maintained cleanliness of patient areas to ensure safety and comfort, and handled and stored medical supplies properly
- Coordinated scheduling of follow-ups, lab tests, and diagnostic procedures for timely patient care
- Assisted nursing staff in providing high-quality patient care and monitoring vital signs.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
- Administered prescribed medications under the supervision of registered nurses, ensuring proper dosages and timely administration.
Staff Nurse
TUY GENERAL HOSPITAL
Tuy Batangas, Philippines
01.2014 - 01.2016
- Ensured to deliver quality, timely and continuous care to patients.
- Mentored junior nursing staff, enhancing team performance through knowledge sharing and skill development.
- Monitored, recorded, and reported symptoms and changes in patients' conditions to ensure timely interventions.
- Coordinated with health care team members to assess, plan, implement, and evaluate patient care plans, enhancing overall patient outcomes.
- Prepared patients for examinations and treatments, assisting in procedures to promote patient comfort and care.
- Administered medications and treatments according to established protocols, ensuring patient safety and compliance.
Dental Nurse/Receptionist
R.C HERNANDEZ DENTAL CLINIC
Mabini, Batangas, Philippines
01.2012 - 06.2013
- Prepared patients by providing Dentist with necessary equipment for treatment.
- Assisted the Dentist during treatments by passing relevant instruments, aspirating, and retracting if necessary.
- Disinfected all equipment after each patient and ensured proper decontamination of instruments
- Managed inventory levels by tracking stock usage and ordering supplies as needed.
- Maintained sterilization of instruments and equipment to ensure safety standards.
- Supported dentists with chairside assistance, enhancing workflow efficiency.
- Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
Volunteer Nurse
MABINI GENERAL HOSPITAL
Mabini, Batangas, Philippines
07.2011 - 09.2011
- Assisted patients with hygiene and cleanliness to enhance overall comfort and well-being.
- Monitored and observed patients and reported any changes in their conditions and report any significant changes to the nurse manager.
- Provide direct care by assisting patients with hygiene and general cleanliness.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Ensured that all patient documentation is in order and medical record are updated.
- Administered patient medications and treatments according to established protocols
Education
Bachelor of Science - Nursing
Lyceum of Batangas
Batangas City, Philippines03-2008
Skills
- Interpersonal communication
- Organizational skills
- Time management & problem-solving
- Time management
- Medical billing
- Patient support
- Electronic Health Records
- Healthcare Software
REFERENCES
PROVIDED UPON REQUEST
Timeline
Healthcare/Administrative Assistant
MUELLER MEDICAL CLINIC
03.2023 - 05.2026
Healthcare Assistant
AMERICAL WELLNESS CENTER
12.2021 - 02.2023
Nursing Aide
DR. SULAIMAN AL HABIB HOSPITAL
05.2017 - 10.2021
Nursing Aide
GERMAN CLINIC
06.2016 - 04.2017
Staff Nurse
TUY GENERAL HOSPITAL
01.2014 - 01.2016
Dental Nurse/Receptionist
R.C HERNANDEZ DENTAL CLINIC
01.2012 - 06.2013
Volunteer Nurse
MABINI GENERAL HOSPITAL
07.2011 - 09.2011
Bachelor of Science - Nursing
Lyceum of Batangas