Kryssel Ann Barranco
Customer Service
Davao
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
4
4
Post secondary education
Work History
HR Hunter/Recruiter
Naxum Online Marketing Services, LLC
Nevada
08.2022 - Current
- Hunting suitable candidates per open seat
- Setting up candidates for Hello NaXum Meeting with HR Champs
- Posting of job ads on various online channels (social media, Recruitment platforms like OnlineJobs and LinkedIn)
- Client Champ
Client Champ
Naxum Online Marketing Services, LLC
Nevada
02.2022 - 07.2022
- To attend client sprint calls
- To troubleshoot client requests
- To write user stories and assign to team members
- To facilitate communication between the team and client portal
- To attend weekly client sprint review calls, accountable for the team’s results
- To attend daily stand up meetings with operations team.
Customer Service Representative
Masters Essay
Ottawa
11.2020 - 01.2021
- I work as an Email Support
- Respond to client’s requests and queries
- Gives order quotations
- Process order and sends order confirmation
Customer Service Officer
Mobile Care Services Philippines
Davao City
04.2017 - 01.2021
- Serves customers by providing product and service information and resolving product and service problems
- Performs basic troubleshooting on Apple devices and receives them for further diagnosis to identify wether the device requires repairs or replacement
- Provides information to the clients regarding the process, turn around time and terms and condition with Apple Limited Warranty.
Technical Support Representative
VXI Global Solutions, LLC
Davao City
11.2016 - 03.2017
- Handle all incoming phone calls with courtesy and professionalism
- Answer inbound customer calls and effectively respond to customer inquiries.
- Ensure the resolution of client concerns/inquiries, whenever possible.
Education
Bachelor's degree - Business Administration and Management
Ateneo de Davao University
01.2012 - 04.2016
Skills
CRM
Technical Support
Administrative support
Written and oral communication
Global recruitment
Candidate tracking
Recruitment
Administrative skills
Excel spreadsheets
Talent assessment
Timeline
HR Hunter/Recruiter
Naxum Online Marketing Services, LLC
08.2022 - Current
Client Champ
Naxum Online Marketing Services, LLC
02.2022 - 07.2022
Customer Service Representative
Masters Essay
11.2020 - 01.2021
Customer Service Officer
Mobile Care Services Philippines
04.2017 - 01.2021
Technical Support Representative
VXI Global Solutions, LLC
11.2016 - 03.2017
Bachelor's degree - Business Administration and Management
Ateneo de Davao University
01.2012 - 04.2016