Krizzia Joyce Garino
Technical Support Specialist
Bacoor
Summary
Dynamic technical support professional with a strong background in resolving complex technical issues and enhancing customer satisfaction. Delivering timely resolutions that exceed client expectations. Committed to leveraging technical knowledge and problem-solving skills to drive operational efficiency. Proven track record of fostering positive relationships with customers while effectively addressing their needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Phirst Park Homes Inc
01.2025 - Current
- Providing administrative support to technical and operation team.
- Preparing, organizing and maintaining technical documents, reports and records.
- Assisting in data entry, system updates and report generation.
- Monitoring project progress and ensuring timely submission of requirements.
- Detail oriented in billing processed with experience in real estate administration, specializing in accurate invoicing.
- Preparing and reconciling utilities and maintenance charges while ensuring compliance with contract terms.
Documentation Assistant
Premiere Allianz Inc. under Phirst Park Homes
06.2024 - 12.2024
- Ensuring the accuracy and security of the Technical Department record files it includes tasks like accounts payable voucher, check voucher documents from the finance.
- It also includes the milestone of all sites. Creating a tracking files, and ensuring compliance with the past transactions up to present
Payment Officer
WBridges Manpower Corporation
08.2021 - 03.2024
- Diligently handling of manual deposits from members and ensuring no double processing has been made.
- Handle payouts and process payments with utmost care and attention to details within the SLA.
- Answering and support in time the queries from Customer Service, third-party concerns and internal groups
- Provide support to queries from CS & other internal and external parties.
- Record all the transactions (offline deposits, payout transactions, internal transfers and testing) via Google Drive
- Monitor and check third party and merchant bank balance, daily/per txn limits. (report hourly)
- Responsible in setting up new merchant accounts.
- Follow up deactivated accounts and ensure issues are properly communicated with the payment solutions provider
- Keep track of all changes related to payment processing procedures.
Billing and Collection Assistant
Hospitality Innovators Inc.
07.2019 - 06.2021
- Preparation of billing/ statement of account for monthly dues.
- Monitoring of receivables and aging of accounts and follow-up collection for overdue accounts.
- Deposit cash collection and update Daily Collection Report.
- Preparation of weekly and monthly report. ( Account Receivables, Total water consumption, Aging of Accounts)
- Assist VAT Relief and other BIR related tasks.
- Assist in preparation of check voucher for condo corp expenses.
- Assist in releasing check to our suppliers.
- Conduct Orientation for newly moved-in unit owners if Admin Assistant is not available.
- Handles Unit Owners concern Admin/ Billing.
- Management
Billing Clerk
Middleby Worldwide Philippines Inc.
05.2018 - 05.2019
- Request and create purchase orders, that will be use for billing.
- More on documentation, sorting and attaching files for creating invoice .
- Coordinating with the client, main office and some fast food chains or restaurant all over the Philippines.
- Repair & Maintenance Services
Education
Bachelor of Science - Marketing Management
Dr. Filemon C. Aguilar Memorial College of Las Pinas
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Customer Support and Service
Account Management
Leadership/Management
Computer Literacy
Certification
Mandatory 8 - Hour Occupational Safety and Health Seminar (MOSH Training))
Timeline
Mandatory 8 - Hour Occupational Safety and Health Seminar (MOSH Training))
02-2025
Technical Support Specialist
Phirst Park Homes Inc
01.2025 - Current
Documentation Assistant
Premiere Allianz Inc. under Phirst Park Homes
06.2024 - 12.2024
Payment Officer
WBridges Manpower Corporation
08.2021 - 03.2024
Billing and Collection Assistant
Hospitality Innovators Inc.
07.2019 - 06.2021
Billing Clerk
Middleby Worldwide Philippines Inc.
05.2018 - 05.2019
Bachelor of Science - Marketing Management
Dr. Filemon C. Aguilar Memorial College of Las Pinas
04.2001 -