Krizna Mae Gaspar
Paco
Summary
Dynamic and motivated professional seeking a challenging position that leverages strong skills in correspondence management, scheduling, and research. Committed to continuous learning and collaboration with experienced professionals to drive organizational success. Adept at managing multiple tasks efficiently while delivering high-quality reports and insights. Prepared to contribute effectively to enhance operational workflows and support business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Online ESL Teacher
51talk Philippines, Ph Team
12.2024 - Current
- Combined students' personal interests with lesson objectives to create student-specific activities.
- Participated actively in course discussions, promoting students to participate and interact with one another.
- Assisted in reducing classroom disruptions and behavioral issues by implementing clear expectations, consequences, and positive reinforcement strategies.
- Strengthened overall class performance by regularly assessing student progress using both formative and summative assessments to adjust instructional strategies accordingly.
- Attended team meetings with bilingual and monolingual teachers to integrate curriculum and improve student learning.
- Increased student motivation and participation by implementing a rewards system based on individual progress and effort.
- Developed strong rapport with parents by maintaining open lines of communication regarding their child''s academic progress, challenges, and successes.
- Set assessments to measure student progress and identify growth opportunities.
- Promoted critical thinking skills by designing problem-based learning tasks that required students to analyze, synthesize, and evaluate information from various sources.
TESTING ASSISTANT
Global Resources for Assessment Curriculum and Evaluation
01.2023 - 01.2024
- Provided good work, on time and proper schedule followed.
- Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.
- Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly.
- Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings.
SECRETARY
Arellano University Main Campus - College of Pharmacy
01.2020 - 01.2021
- Provided customer’s request to ensure that they will continue to enroll.
- Provided good communication with the clients to ensure that they will be satisfied.
- Updated the company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
- Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty and business.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
SALES ASSOCIATE
VXI Global Solutions
01.2019 - 01.2020
- Provided inbound support for client which increased customer referrals and sales.
- Provided outstanding customer service and processed orders for multiple clients exceeding all customer service expectations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
CLIENT RELATIONS ASSOCIATE
Property Company of Friends
01.2017 - 01.2018
- Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings.
- Maintain a detailed delivery calendar to coordinate schedules and appointments.
- Utilize problem-solving skills to resolve customer issues and enhance service level.
Executive Assistant
Kent & Keith Houseware and Merchandise
01.2016 - 01.2017
- Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports, and records.
- Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings.
- Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment.
- Maintain a detailed delivery calendar to coordinate schedules and appointments.
- Utilize problem-solving skills to resolve customer issues and enhance service level.
SECRETARY
Arellano University Main Campus - College of Pharmacy
01.2014 - 01.2016
- Provided customer’s request to ensure that they will continue to enroll.
- Provided good communication with the clients to ensure that they will be satisfied.
- Updated the company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
- Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty and business.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelor of Science - Computer Science, Multimedia Technology
Arellano University Main Campus
Manila, Metro Manila, Philippines01.2014
High School Diploma -
Arellano University Juan Sumulong Campus
Manila, Metro Manila, Philippines01.2010
La Salette of San Mateo Isabela
San Mateo, Province Of Isabela, Philippines01.2006
Paco Catholic School
Manila, Metro Manila, Philippines01.2005
Skills
- Experienced with Microsoft Office suite applications
- Effective under tight deadlines
- Open to new ideas and concepts
- Flexibly embrace new responsibilities
- Strong team collaboration skills
- Effective task management
- Patience and empathy
- Schedule management
- File management
- Organization
- Calendar management
- Appointment scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Developed international and domestic ESL and TEFL curriculum for more than 600 students.
- Earned a 10 month contract to work in different countries teaching ESL to different languages speaking students of all ages.
Certification
- Virtual Assistant Training (Clairvoyance) - March 2024
Timeline
Online ESL Teacher
51talk Philippines, Ph Team
12.2024 - Current
TESTING ASSISTANT
Global Resources for Assessment Curriculum and Evaluation
01.2023 - 01.2024
SECRETARY
Arellano University Main Campus - College of Pharmacy
01.2020 - 01.2021
SALES ASSOCIATE
VXI Global Solutions
01.2019 - 01.2020
CLIENT RELATIONS ASSOCIATE
Property Company of Friends
01.2017 - 01.2018
Executive Assistant
Kent & Keith Houseware and Merchandise
01.2016 - 01.2017
SECRETARY
Arellano University Main Campus - College of Pharmacy
01.2014 - 01.2016
Bachelor of Science - Computer Science, Multimedia Technology
Arellano University Main Campus
High School Diploma -
Arellano University Juan Sumulong Campus
La Salette of San Mateo Isabela
Paco Catholic School
References
- Zenaida, B. Malait, Owner, +639178502453, Kent & Keith Houseware and Merchandise
- Armando, Calub, Team Leader, +639086001440, Ocean X, VXI Global Solutions
- Genevie, Balena, Supervisor, gmbalena@profriends.com, Support Team, Profriends
- Imelda, B. Corpuz, Program Chair, +639209827739, College of Pharmacy, Arellano University
ADDITIONAL PROFICIENCIES
- Microsoft Office Word, Excel, Power point
- Google Drive, Google Sheet, Google Presentation, Google Calendar, Google Docs
- Zoom, Meet, Skype, WhatsApp, MS Teams, Facebook, Instagram