KRIZIA MICHELLE A. ALPINO
Technology Operations Analyst - AVP
Pasay City
Summary
Looking for an opportunity to apply my knowledge and grow professionally in a dynamic environment. Eager to contribute my skills and passion to help achieve company goals, while continuously learning and improving to succeed as a dedicated professional.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
8
8
Certifications
Work History
Technology Operation Analyst – AVP
Wells Fargo EGS, LLC-Philippines
Taguig
03.2023 - Current
- Provide Tier 2 technical support.
- Onsite Technical Support.
- Act as Shift Lead (Overseeing the shift handle)
- Executive Support
- New Hire Onboarding Processor/Trainor.
- Microsoft Azure Admin for MFA reset and CloudPC basic access such as reprovisioning/restarting.
- RSA Security Console Admin
- Global Protect VPN
- Secure Doc WinMagic Encryption.
- Participate in and support the implementation of business solutions.
- Determine the impact of changes made to existing hardware, software and schedules.
- Review Tactical issues, policies or procedures.
- Perform daily validations of applications by performing critical functional checks.
- Monitor all the scheduled batch jobs and work on fixing in case of failures.
- Audit complex critical systems delivery for business processes.
- Determine the impact of new products and implementation of tools across the business and mitigate potential issues.
- Reduce the impact of application and infrastructure failures on business delivery.
- Present recommendations for resolving more complex situations.
- Provide Technology Information to managers, functional colleagues and stakeholders.
Technology Operation Associate – Analyst
Wells Fargo EGS, LLC-Philippines
Taguig
07.2019 - 02.2023
- Provide Tier 2 technical support.
- Onsite Technical Support
- Network Data Center Maintenance
- Company Mobile and Laptop configuration and provisioning.
- Ensure all mobile and laptop devices are up to date and encrypted.
- Company software patching and configuration.
- Support VPN MyEd Pulse Secure
- Checkpoint Endpoint Security
- SecureDoc WinMagic Encryption
- RSA Security Console Admin
- Wave VDI Support
- Service Now Qualifier and Dispatcher
End User Associate Level II, IT Operation
Sykes Asia
Mandaluyong City
06.2018 - 06.2019
- Asset Management (Main POC for asset inventory)
- Joining Bridge calls during technical outage or implementations of updates
- BatchPatch for updating patch in desktop level
- Basic knowledge in HPDM
- Basic and advance desktop troubleshooting
- Printer set-up (Installation of driver, Configure/assigning static IP, configuring on server end)
- Basic networking setup(Tracing, Patching of network cables)
- Putty - Change Data / Voice VLAN Configuration
- Assisting 3rd party vendors
- OS setup (Windows 10)
- Laptop and Desktop configuration(Re-imaging, Installation/set-up/configuration of basic apps, encrypting the device)
- Office Application (Microsoft 2000/ 2003/ 2007/ 2010/ 2012/ 2013/ 2016, Open Office)
- AVAYA Phone Basic Configuration
- Cisco Phone Basic Configuration
- Microsoft Active Directory
- Basic knowledge in DHCP (Reservation of IP, Viewing hostnames of desktops, Viewing of phone Mac Addresses)
- BCP set up/support
End User Associate Level I, IT Operation
Sykes Asia
Mandaluyong City
04.2016 - 06.2018
- Asset Management
- BatchPatch
- Basic and advance desktop troubleshooting
- Basic networking setup(Tracing, Patching of network cables)
- Putty - Change Data / Voice VLAN Configuration
- OS setup (Windows 10)
- Office Application (Microsoft 2000/ 2003/ 2007/ 2010/ 2012/ 2013/ 2016, Open Office)
- AVAYA Phone Basic Configuration
- Cisco Phone Basic Configuration
- Microsoft Active Directory
- Basic knowledge in DHCP (Reservation of IP, Viewing hostnames of desktops, Viewing of phone Mac Addresses)
- Joining tech testing during project implementations
- BCP set up/support
IT Staff
Maximum Solutions Corporation
4 Sen. Gil J. Puyat Ave, Makati, Metro Manila
04.2016 - 03.2017
- Assisting internal site IT on asset inventory.
- Handling computer set up for LOB ramp up/down.
- Assisting on asset inventory.
- Assisting site IT for ticketing and resolving issues.
- Basic and advance desktop troubleshooting.
- BCP set up/support.
Education
Bachelor of Science - Computer Science
The University of Manila
Manila, Metro Manila, Philippines 06.2012 - 03.2016
High School Diploma -
Baclaran National High School
Parañaque City 06.2008 - 03.2012
Primary -
Maricaban Elementary School
Pasay, Metro Manila, Philippines 06.2002 - 03.2008
Skills
- Desktop troubleshooting expertise
- Fundamental networking configuration
- OS setup - Operating system (Linux, Windows 10, Windows 11, MacOS)
- Batch patch management
- Experienced with Microsoft Office suite across multiple versions
- Putty - Change Data / Voice VLAN Configuration
- Ticketing System – ServiceNow (Qualifying, Dispatching and Generating Report)
- Virtual Desktop Support - Citrix, VMWare, Microsoft CloudPC
- Microsoft Azure Admin
- User account administration in Active Directory
Personal Information
- Age: 28
- Height: 5’2
- Weight: 48kgs
- Date of Birth: 07/16/96
- Gender: Female
- Nationality: Filipino
- Religion: Catholic
- Place of Birth: San Juan De Dios Hospital, Pasay City
Certification
ITILv3 Training
Specializations And Skills
- Circle of Champions EXTRA MILE (02/24/18 in Sykes Asia Inc.)
- Team Excellence Award (Q3 2019 - Wells Fargo EGS, LLC)
- Basic and advanced desktop troubleshooting.
- Basic networking setup.
- OS setup - Operating system (Linux, Windows 10, Windows 11, MacOS).
- Batch Patch
- Office Application (Microsoft Office 2003/2007/2010/2012/2013/2016, O365, M365/M365 Copilot)
- Putty - Change Data / Voice VLAN Configuration
- Ticketing System – ServiceNow (Qualifying, Dispatching and Generating Report)
- Virtual Desktop Support - Citrix, VMWare, Microsoft CloudPC
- Microsoft Azure Admin.
- Microsoft Active Directory
Character Reference
● John Ray Seven
Wells Fargo EGS, LLC-Philippines
Technology Operations Analyst
09084351234
● Mark Kevin Joseph Sison
Maersk Supply Service
IT Specialist/Vessel IT
09178616246
Timeline
Technology Operation Analyst – AVP
Wells Fargo EGS, LLC-Philippines
03.2023 - Current
Technology Operation Associate – Analyst
Wells Fargo EGS, LLC-Philippines
07.2019 - 02.2023
End User Associate Level II, IT Operation
Sykes Asia
06.2018 - 06.2019
End User Associate Level I, IT Operation
Sykes Asia
04.2016 - 06.2018
IT Staff
Maximum Solutions Corporation
04.2016 - 03.2017
Bachelor of Science - Computer Science
The University of Manila
06.2012 - 03.2016
High School Diploma -
Baclaran National High School
06.2008 - 03.2012
Primary -
Maricaban Elementary School
06.2002 - 03.2008