Krizia Mae Casili
Food And Beverage Attendant
Sorsogon, Province of Sorsogon
Summary
Proven leader in hospitality, adept in guest relations management and POS system operations, significantly enhanced customer satisfaction at The Diet Home Restaurant. Excelled in fast-paced environments, achieving consistent monthly sales targets at Desert Memories Gift Trading Dubai LLC. Skilled in food safety and customer service, fostering loyalty and repeat business.
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
8
8
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Head Waitress
The Diet Home Restaurant
11.2020 - 11.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Sales Associate
Desert Memories Gift Trading Dubai LLC
11.2016 - 11.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Waitress
Awj Company LLC Dubai
05.2015 - 07.2016
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Hospitality Management
Divine Word College of Legazpi
Rizal St.Old Albay District Legazpi City, Albay04-2014
Skills
Customer service
Certification
NCII in HOUSE KEEPING TESDA
Additional Information
Height :5'4
Religion : Roman Catholic
Birthday : May 21,1993
Timeline
Head Waitress
The Diet Home Restaurant
11.2020 - 11.2022
Sales Associate
Desert Memories Gift Trading Dubai LLC
11.2016 - 11.2020
NCII in HOUSE KEEPING TESDA
07-2016
NCII in BARTENDING TESDA
07-2016
NCII BAKING/PASTRY PRODUCTION TESDA
07-2016
NCII FRONT OFFICE SERVICES TESDA
07-2016
Waitress
Awj Company LLC Dubai
05.2015 - 07.2016
Bachelor of Science - Hospitality Management
Divine Word College of Legazpi
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