Summary
Overview
Work History
Education
Skills
Personal Information
Training
Timeline
Generic
Kriza Anne Dela Cruz

Kriza Anne Dela Cruz

55 Gomez, Barangay Paltok Quezon City

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

NTT DATA SERVICES INC
11.2024 - Current
  • Currently handling Life Insurance Voice Account

Ibex Global Solutions Philippines Inc
06.2023 - 11.2023
  • Handled International Retail Voice Account

Chat Support

Alorica
08.2021 - 06.2023
  • Handled International Telecommunication Non-Voice Account

Operations Administrative Assistant

Stilton Corporation
04.2021 - 08.2021

Customer Service Representative

Concentrix
10.2020 - 12.2020
  • Handled International Retail Voice Account

Intern

Misthos Group Inc.
08.2019 - 03.2020
  • Lead Generating
  • Data Administrating

Intern

Independent Electricity Market Operator of the Philippines (IEMOP)
06.2019 - 08.2019
  • Assisted Marketing Department
  • Designed Print Ads., Social Media Marketing, Media Plan
  • Validating Data, Encoding
  • Created Corporate Strategic Plan

Education

Bachelor of Science - Business Administration Major in Marketing

Eulogio "Amang" Rodriquez Institute of Science and Technology
01.2020

Skills

  • Customer Service
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Fast learner
  • Time management Skills
  • Inbound and outbound calling
  • Computer skills

Personal Information

  • Age: 25
  • Height: 4'11
  • Weight: 48.5 kg
  • Citizenship: Filipino
  • Date of Birth: 04/13/99
  • Marital Status: Single
  • Religion: Roman Catholic

Training

  • College Marketing Research Congress, College of Business Administration, Audio Visual Room, Eulogio 'Amang' Rodriguez Vocational High School, Sampaloc, Manila, 01/13/18
  • Developing Entrepreneurs and enhancing experiences towards productive journey, College of Business Administration (Entrepreneurial Management), Ibex Global Solutions Philippines Inc, Cubao, Quezon City, 06/21/23 - 11/24/23
  • Production Management and sustainability in the service industry, Eulogio 'Amang' Rodriguez Institute of Science and Technology, Nagtahan, Sampaloc, Manila, 10/06/18
  • Incrementing Ideas to Corporate Reality, Junior Marketing Executives, Claro M. Recto Hall, PUP Main Campus, Sta. Mesa, Manila, 01/10/19
  • Illuminating the secrets towards Marketing Success, College of Business Administration, Bulwagang Balagtas, PUP Main Campus, Sta. Mesa, Manila, 03/04/19
  • Capturing Millennials through Influencer Marketing, College of Business Administration, Bulwagang Balagtas, PUP Main Campus, Sta. Mesa, Manila, 03/18/19

Timeline

Customer Service Associate

NTT DATA SERVICES INC
11.2024 - Current

Ibex Global Solutions Philippines Inc
06.2023 - 11.2023

Chat Support

Alorica
08.2021 - 06.2023

Operations Administrative Assistant

Stilton Corporation
04.2021 - 08.2021

Customer Service Representative

Concentrix
10.2020 - 12.2020

Intern

Misthos Group Inc.
08.2019 - 03.2020

Intern

Independent Electricity Market Operator of the Philippines (IEMOP)
06.2019 - 08.2019

Bachelor of Science - Business Administration Major in Marketing

Eulogio "Amang" Rodriquez Institute of Science and Technology
Kriza Anne Dela Cruz