KRITZEL CABANTOG
Customer Service Office III
Blk 22 Lot 32 Calamba Park Place Makiling Calamba Laguna
Summary
Seeking a dynamic role in a reputable organization that fosters continuous learning and professional growth. Eager to apply my skills, expand my expertise, and contribute meaningfully to the company's success while maximizing my potential.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
2
2
Languages
1
1
Certificate
Work History
Customer Service Officer III
Arrow Electronics Labuan Pte Ltd.
06.2023 - Current
- Act as the primary point of contact for customers, Account Managers, and Technical Consultants, ensuring seamless coordination throughout the purchase order process.
- Take full ownership of order management upon purchase order validation, translating customer requests in Oracle for efficient processing by the Planning Department.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Customer Service Engineer
THALES Technologies Phils. Inc.
09.2022 - 03.2023
- Act as main interface with the customers, Account Manager and Technical Consultants during customer’s purchase order treatment.
- Coordinate Customers’ executables for Sales Order production (artwork validation, specific payment conditions, Input files, etc.).
- Fully responsible for order management once PO has been validated, translate customer’s Purchase order via Oracle to allow treatment by Planning department.
- Closely monitoring orders delivery date based on customer’s requested date with Planner.
- Follow Risk Order procedure when necessary.
- Responsible in giving update to Sales Account Manager about the non-forecasted order.
- Directly coordinate with the customer/s regarding order follow ups, delivery date/status and meetings, complaint and return materials.
- Sending updated report to the customers.
- Responsible in raising customer’s complaints in the system, RMA, Credit note and rebill and coordinate with internal Team.
Customer Service Analyst
Collins Aerospace
01.2020 - 05.2022
- Performs duties related to end-to-end customer service including post-sales support. (From Inquiry, Quote, Purchase Order, Date of Shipment, Customer's Freight forwarder, and Warranty).
- Direct contact thru email and phone calls for customer inquiries, request quotes and purchase orders.
- Coordinate directly with Supply Chain Personnel (Planner and Buyer) for the available spare parts, turnaround time / lead time (TAT / LT) and if the orders can be ship on their schedule date or if there’s any delay on customer’s orders.
- Giving updates and provides instruction thru email or phone call to Shipping team for the orders that are on packing stage and orders that has been picked up by customer’s freight forwarders.
- Creating ticket and escalate them to our QA team for short or over shipment and other concerns/discrepancy regarding customer’s received items.
- For the contract encoding, it is important to be keen in all details make sure that all the information encoded are correct and base on the contract signed by the client, such as the contract signed Date, End Date, payment terms, delivery information and warranty base on the Client’s specific order/s.
Customer Service Representative
Result Manila Inc.
06.2018 - 01.2020
- Provide each Provider/s for the benefit/s of each member including covered and uncovered benefits, assistance in submitting and reimbursement of claims.
- Discuss to the client/s all about their covered and uncovered benefits.
- Giving assistance to client a possible organization that may help them in their needs if the benefit/s are exhausted or not covered by their plan.
- Educate clients in all the paper works requirements (authorization and referral) before their medical services or surgeries.
Senior High School Teacher
Nova Schola Inc.
06.2016 - 05.2018
- Provide and elaborate to the students the information on how to be safe online while using social media sites.
- Exposed students in more easy way in balancing chemical equation.
- Motivate and ensures that students are fully engaged in the activities that will discover the possible output, product and ideas with the help of investigatory project.
Manufacturing Technologist II
ON Semiconductor Phils. Inc.
06.2010 - 05.2016
- Conducts product testing related electronic and mechanical parts and functions.
- Collects data and records of each part for data review reference.
- Tally the quantity of every lot with corresponding serial numbers to make sure it will not mix to the other lot.
- Coordinate with Team Leaders and assigned Test Engineer for any discrepancy of the product. Always follow the Standard Operating Procedures (SOP) to maintain the quality of the products.
Education
Certificate - Teaching Education
Tanauan Institute Inc.
01.2015 - 01.2016
Bachelor of Industrial Technology - Computer Engineering Technology
Batangas State University
01.2006 - 01.2010
High School Diploma - undefined
Talim Point National High School
Binangonan, Rizal 01.2002 - 01.2006
Skills
Computer Literate
Resourceful
Time Management
Detail Oriented
Good Communication Skills
Citrix - Order Data Management (ODM)
JD Edwards (World and E1)
Microsoft Outlook, Microsoft Office (Word, Excel and PowerPoint)
Oracle
Customer support/service
Service recommendations
Inbound call management
Data entry
Call center experience
Order management
Timeline
Customer Service Officer III
Arrow Electronics Labuan Pte Ltd.
06.2023 - Current
Customer Service Engineer
THALES Technologies Phils. Inc.
09.2022 - 03.2023
Customer Service Analyst
Collins Aerospace
01.2020 - 05.2022
Customer Service Representative
Result Manila Inc.
06.2018 - 01.2020
Senior High School Teacher
Nova Schola Inc.
06.2016 - 05.2018
Certificate - Teaching Education
Tanauan Institute Inc.
01.2015 - 01.2016
Manufacturing Technologist II
ON Semiconductor Phils. Inc.
06.2010 - 05.2016
Bachelor of Industrial Technology - Computer Engineering Technology
Batangas State University
01.2006 - 01.2010
High School Diploma - undefined
Talim Point National High School
01.2002 - 01.2006
Certification
I hereby certify that the above records and information are true and correct to the best of my knowledge, belief, and ability.
Seminars And Trainings Attended
- PROVA, Virtual Assistance, 12/01/21
- Tanauan Institute for Technical Excellence, Events Management Services (NC III), 06/01/17, 05/31/18
Social Media
https://www.facebook.com/kritzel.dondoy, live:.cid.5ff39aa132ab0fd5, 0923-739-1328, 0923-739-1328