Flexibility is a trait that we most often hear as a must for every contact center employee and I embody this. I did not shied away from something new or be daunted by constant changes. I showed some apprehension at first but eventually found a way to overcome it. Even without the required learning, I can easily adapt from one role to the next. Due to urgent needs, I fulfilled several tasks out of my scope. I am very reliable. I can always be counted on to do my tasks as diligently as I can, and I still have room to accommodate extra ones.
Performance improvements