KRISTYLL D. ARGUELLES
Bago City
Summary
Customer Service & Sales Representative with experience in phone support, sales conversion, and customer engagement in remote environments. Handles inquiries, recommends products, and resolves objections while building rapport that supports repeat business and client retention. Delivers clear communication across online platforms and maintains a service-first approach in fast-paced work.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Freelance English Tutor (Online)
01.2020 - Current
- Delivered one-on-one lessons to international students
- Customized sessions based on client needs and goals
- Built long-term client relationships and maintained consistent bookings
Customer Service & Sales Representative (Remote)
Freelance / Online Work
04.2021 - 07.2025
- Managed customer inquiries via phone and online platforms
- Provided product recommendations and handled objections effectively
- Converted leads into paying clients through strong communication skills
- Maintained high customer satisfaction and retention rates
- Delivered excellent customer service in a fast-paced remote environment
ESL Teacher
Edge Tutor
06.2022 - 02.2024
- Conducted online lessons focusing on communication and fluency
- Built strong relationships with students, improving engagement and retention
- Applied clear and effective communication strategies to diverse learners
Education
Bachelor of Secondary Education - Mathematics
Bago City College
Skills
Customer service & client support
Phone sales & lead conversion
Conflict resolution & problem solving
Customer retention & relationship building
CRM tools
Sales & upselling techniques
English communication
ESL instruction
Lesson planning
Remote client communication
Accomplishments
- 4+ years of customer service experience
- Nearly 6 years of strong communication and client interaction experience
- High client satisfaction and retention rate
- Proven ability to upsell and build client trust
Certification
Licensed Professional Teacher (LPT)
Timeline
ESL Teacher
Edge Tutor
06.2022 - 02.2024
Customer Service & Sales Representative (Remote)
Freelance / Online Work
04.2021 - 07.2025
Freelance English Tutor (Online)
01.2020 - Current
Bachelor of Secondary Education - Mathematics
Bago City College