Hi, I’m
Kristy Rae Peña
Bookkeeper & Client Services Coordinator
Compostela
Summary
I am a results-driven operations and client services professional with over six years of cross-functional experience in virtual assistance, bookkeeping support, and customer success. I specialise in working with Australian, New Zealand, and US entities, with a deep, practical knowledge of Australian Taxation Office (ATO) and Australian Securities & Investments Commission (ASIC) regulatory compliance. I am highly skilled at managing end-to-end client onboarding, Xero reconciliations, accounts payable and receivable, and business registration workflows, while always ensuring high-impact communication and empathetic support.
Overview
8
years of professional experience
Work History
Little Miss BookkeepingCOMPOSTELA
Bookkeeper & Client Services Coordinator
03.2023 - Current
Job overview
- Manage and streamline end-to-end client task coordination, acting as the primary liaison between clients and the internal administrative team.
- Prepare and reconcile Xero accounts, ensuring flawless accounts payable and receivable processing for high-volume clientele.
- Execute complex business registrations including ABN, GST, and PAYGW, and maintain up-to-date compliance through the ATO and ASIC portals.
- Liaise directly with the Australian Taxation Office (ATO) on behalf of clients for negotiations, dispute resolution, and account reconciliations.
- Oversee document handling, workflow optimization, and cloud-based file management, drastically reducing turnaround times.
Anyspaces.com
Virtual Assistant & Accounts Manager
01.2022 - 02.2023
Job overview
- Oversaw casual leasing administration for a diverse portfolio of clients across Australia, New Zealand, and the United States.
- Managed daily invoicing and financial operations utilizing Xero to ensure accurate cash flow tracking and reconciliation.
- Designed and published targeted social media content, aligning visual storytelling with corporate branding guidelines.
TDCX
Airbnb Account Manager & Customer Service Associate
07.2021 - 12.2022
Job overview
- Delivered highly responsive phone, email, and chat support to global users, maintaining excellent satisfaction scores.
- Investigated and resolved complex booking and transaction disputes, ensuring mutually beneficial resolutions.
TikTok Account
Content Moderator
01.2020 - 02.2021
Job overview
- Ensured strict adherence to platform policies, community guidelines, and legal standards for digital media content.
Concentrix
Customer Service Associate (Banking Account)
03.2018 - 01.2020
Job overview
- Addressed customer inquiries regarding banking products and financial services with high confidentiality.
- Processed account updates, managed payment follow-ups, and reconciled discrepancies for banking customers.
Education
Basilan State College
Bachelor of Science from Computer Science
Skills
Financial & Regulatory Operations
Xero Accounting (AP/AR & Reconciliation)
ATO & ASIC Registrations (ABN, GST, PAYGW)
ATO Negotiations & Compliance
Client Onboarding & Document Systems
Customer Support & Operations
Zendesk, Salesforce, and Freshdesk
E-mail, Chat, and Phone Support
Bank statement reconciliation
Customer relations
Timeline
Bookkeeper & Client Services Coordinator
Little Miss Bookkeeping
03.2023 - Current
Virtual Assistant & Accounts Manager
Anyspaces.com
01.2022 - 02.2023
Airbnb Account Manager & Customer Service Associate
TDCX
07.2021 - 12.2022
Content Moderator
TikTok Account
01.2020 - 02.2021
Customer Service Associate (Banking Account)
Concentrix
03.2018 - 01.2020
Basilan State College
Bachelor of Science from Computer Science