KRISTSEN XAVIER ROBERTSEN B. MAMISAY - Hospitality Management Intern / OJT Trainee

Summary

Seeking a dynamic workplace to leverage academic knowledge and contribute to organizational goals. Committed to applying current skills while enhancing professional qualifications. Eager to engage in opportunities that foster growth and development.

Overview

1

Certification

Work History

Hospitality Management Intern / OJT Trainee

Batangas Country Club

Batangas City

08.2025 - 11.2025

Assisted in daily club operations while maintaining high standards of guest service.
Supported food and beverage service operations and ensured customer satisfaction.
Responded professionally to guest inquiries and requests.
Coordinated with staff to streamline service delivery during daily operations and events.
Applied hospitality industry standards and procedures in a professional environment.
Enhanced teamwork by collaborating with colleagues on various projects to improve service delivery.
Managed customer service operations, enhancing guest satisfaction and loyalty.
Addressed and resolved guest concerns with a calm and diplomatic approach.
Provided exceptional service to guests at high-volume banquets, ensuring a polite and professional experience.
Learned effective staff management techniques through direct experience with senior team members.
Learnt problem-solving strategies and conflict management working closely with mentors.

Education

Bachelor of Science - Hospitality Management

STI College Dagupan

Dagupan, PAN

2021 - Current

Bachelor of Science - Information Technology

Lyceum of the Philippines University

Batangas

01-2022

Skills

Food and Beverage Operations
Food Service Operations
Beverage service
Customer Service & Guest Relations
Customer support

Microsoft Office
Time Management
Teamwork & Collaboration
Problem Solving
Communication Skills