Summary
Overview
Work History
Education
Skills
Timeline
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Kristoffer Vance Layam

Cebu City

Summary

Experienced Quality Assurance Analyst with Alorica Inc, skilled in content moderation and quality assessment. Proven ability to enhance moderator performance through critical thinking and collaboration. Experienced in insurance verification and patient data management, ensuring HIPAA compliance while maintaining meticulous attention to detail. Committed to driving improvements in moderation accuracy and efficiency.

Overview

3
3
years of professional experience

Work History

Quality Assurance Analyst

Alorica Inc
Cebu City
01.2024 - Current
  • Review and assess content moderation work to make sure it aligns with community guidelines and the platform’s policies.
  • Examines moderation trends and accuracy to spot recurring issues and find opportunities to improve the overall quality of our moderation.
  • Collaborate with training and policy teams to enhance moderator performance through calibration sessions, refresher training, and updated documentation.

Insurance Verification Specialist

iPloy Staffing Solutions
Cebu City
04.2022 - 11.2023
  • Updated patient and insurance data and input changes into company computer system.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.

Education

Bachelor of Science - Marine Transportation

University of Cebu - METC
Alumnos, Mambaling, Cebu City, Philippines

Bachelor of Science - Computer Engineering

Cebu Institute of Technology - University
N. Bacalso Avenue, Cebu City, Philippines, 6000

Skills

  • Content moderation
  • Quality assessment
  • Attention to detail
  • Time management
  • Critical thinking
  • Insurance verification

Timeline

Quality Assurance Analyst

Alorica Inc
01.2024 - Current

Insurance Verification Specialist

iPloy Staffing Solutions
04.2022 - 11.2023

Bachelor of Science - Marine Transportation

University of Cebu - METC

Bachelor of Science - Computer Engineering

Cebu Institute of Technology - University

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Kristoffer Vance Layam