Started working as a fast-food service crew since I was 16 years old, then ventured to different types of customer service role, to escalated complaints manager in a telecommunications company. Experienced office management and administration professional, experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Kristoffer Michael Tabios
Customer Service Specialist
Bacoor, Cavite
Summary
Overview
18
years of professional experience
2
years of post-secondary education
Work History
Ayala Land, Inc.Makati City, Metro Manila
International Property Specialist (Real Estate)
05.2023 - Current
Job overview
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Maintained current contract files as prescribed by company contract policies and procedures.
PaypalMuntinlupa City
Customer Service - Investigations and Regulatory
09.2022 - 05.2023
Job overview
- Makes 50 smiles on customers faces per day.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
TelstraPasay City
Escalated Complaints Specialist
10.2013 - 08.2021
Job overview
- Worked with stakeholders to help create and revise customer complaint monitoring.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Assisted with complaint gap analyses and risk assessments.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Developed strong communication and organizational skills through working on group projects.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with strong sense of personal responsibility when managing over 20-30 complaints ticket within 8 hour shift.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
- Oversees team performance by creating daily reports presented in Microsoft Excel
TeleperformancePasay City
Small Business Customer Service Specialist
11.2012 - 10.2013
Job overview
- Answered 30-40 inquiries and requests per day about their telco service.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
TaskUsBacoor City
Restaurants Reservation Coordinator
05.2012 - 11.2012
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
SPi GlobalMakati City
Advanced Customer Service Representative
04.2010 - 05.2012
Job overview
- Planned schedules and workflows based on expected customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
TeleTech Customer Care Management Philippines, Inc.Bacoor City
Technical Support Representative
06.2008 - 05.2009
Job overview
- Collaborated with supervisors to escalate and address customer inquiries or technical issues about laptops.
- Assisted customers in identifying issues and explained solutions to restore service and functionality of laptops.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
Jollibee Foods Corp.Kawit
Kitchen Crew Member
11.2005 - 04.2006
Job overview
- Perfected the food assembly with balance of presentability and speed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
De La Salle University - DasmariñasDasmariñas, Cavite
Bachelor of Science from Information Technology
06.2009 - 03.2010
University Overview
De La Salle University - DasmariñasDasmariñas, Cavite
Associate of Science from Computer Science Major in Cisco Networking
06.2006 - 03.2008
University Overview
Skills
Excellent oral and written communication
undefinedTimeline
International Property Specialist (Real Estate)
Ayala Land, Inc.
05.2023 - Current
Customer Service - Investigations and Regulatory
Paypal
09.2022 - 05.2023
Escalated Complaints Specialist
Telstra
10.2013 - 08.2021
Small Business Customer Service Specialist
Teleperformance
11.2012 - 10.2013
Restaurants Reservation Coordinator
TaskUs
05.2012 - 11.2012
Advanced Customer Service Representative
SPi Global
04.2010 - 05.2012
De La Salle University - Dasmariñas
Bachelor of Science from Information Technology
06.2009 - 03.2010
Technical Support Representative
TeleTech Customer Care Management Philippines, Inc.
06.2008 - 05.2009
De La Salle University - Dasmariñas
Associate of Science from Computer Science Major in Cisco Networking
06.2006 - 03.2008
Kitchen Crew Member
Jollibee Foods Corp.
11.2005 - 04.2006
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