Provides support and administration on Unix and Windows on-prem and cloud devices.
Performed backups / restorations, remote tape operations, backup monitoring and administrations
Worked with vendor for hardware breakfix for Data Center assets
Agent deployments on all platforms to ensure systems are under monitoring and in asset inventory
Evaluated existing systems to recommend updates or replacements based on performance metrics and business needs.
Contributes to project completion by coordinating closely with cross-functional teams on various initiatives.
Manages and deploy security updates across on-prem, AWS and Azure on a regular schedule
Involved in DR tests and BCP planning for both Data Centers and Local sites.
Provides process automation, utilizing technology solutions for increase efficiency and reduction of repetitive task.
Developed comprehensive documentation on server administration procedures, contributing to efficient knowledge transfer within the IT team.
Network Administration - Renewal of certificates on on-prem load balancers.
Provides mentoring to junior analyst.
IT Operations Analyst
Chevron
04.2013 - 12.2016
Provides support and administration for Backups, SAP, windows and unix machine.
Primarily responsible for console monitoring, resolution, escalation and execution of predefined checklist across ITC managed servers, storage and network assets worldwide. Provides resolution or escalates as appropriate following LEAN IT work flow process and guidelines.
Promoted adoption of best practices within the team by providing training sessions on new tools, technologies, and methodologies relevant to IT operations analysis.
Identified opportunities for process improvements using performance metrics analysis, leading to increased operational efficiency.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Windows Server Administrator
Stefanini Techteam
07.2011 - 03.2013
Monitoring Operations, Incident Management and support of FORD Motors Windows Server
Manages Active Directory and Group policies.
Ensured compliance with industry regulations by conducting regular audits on server configurations and access controls.
Optimized resource utilization by analyzing system usage patterns and adjusting hardware allocations accordingly.
Proactive monitoring of system logs for potential problems, allowing for early identification and resolution before impacting productivity.
Boosted application performance by fine-tuning server settings according to best practices.
Streamlined Windows Server installations by creating customized deployment templates and automation scripts.
Education
Network Systems - CCNA, Windows\Unix
UP IT Training Center
UP DILIMAN
05-2011
Bachelor of Science - Information Technology
FEU East Asia College
Manila, Metro Manila, Philippines
05-2010
Skills
Operating Systems: Windows, Linux
Cloud Computing: AWS
Scripting Language: Python, Bash, PowerShell
Version Control: Git
Network Administration
Timeline
Senior Operations Analyst
Citco International Support Services Ltd. PH-ROHQ
03.2017 - Current
IT Operations Analyst
Chevron
04.2013 - 12.2016
Windows Server Administrator
Stefanini Techteam
07.2011 - 03.2013
Network Systems - CCNA, Windows\Unix
UP IT Training Center
Bachelor of Science - Information Technology
FEU East Asia College
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