Kristoffer Ledesma
Cebu City, Province Of Cebu
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dexcom
09.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted with updating technical support best practices for use by team.
- Configured and tested new software and hardware.
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
EPerformax Contact Centers & BPO
09.2021 - 08.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Responded to customer requests for products, services, and company information.
Purchaser
Safe & Swift
08.2020 - 09.2021
Barista
Bo’s Coffee
08.2018 - 01.2020
Education
Associate of Science - Hotel Restaurant And Management
Salazar Colleges of Science And Institute of Tech
Cebu City, Province Of Cebu, Philippines 04.2001 -
High School Diploma -
Lahug Elementary School ALS Graduate
Cebu City, Province Of Cebu, Philippines 04.2001 -
No Degree -
Day- As Elementary School Elementary
04.2001 -
Skills
CRM software proficiency
Timeline
Customer Service Representative
Dexcom
09.2023 - Current
Customer Service Representative
EPerformax Contact Centers & BPO
09.2021 - 08.2023
Purchaser
Safe & Swift
08.2020 - 09.2021
Barista
Bo’s Coffee
08.2018 - 01.2020
Associate of Science - Hotel Restaurant And Management
Salazar Colleges of Science And Institute of Tech
04.2001 -
High School Diploma -
Lahug Elementary School ALS Graduate
04.2001 -
No Degree -
Day- As Elementary School Elementary
04.2001 -