Kristoffer Alfonso
Customer Service Representative
Angeles City, Province of Pampanga
Summary
Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
10.2017 - Current
- Worked as a chat support for a console gaming platform.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Information Technology
Colegio De Dagupan
Dagupan, Province Of Pangasinan, Philippines 04.2001 -
Skills
- LiveChat Messaging
- Calm and Professional Under Pressure
- Order and Refund Processing
- Technical Support
Gaming on multiple platforms: (Xbox, ps5 and PC)
I play almost all genres, gaming is my hobby ever since I was a kid.
Timeline
Customer Service Representative
Teleperformance
10.2017 - Current
Bachelor of Science - Information Technology
Colegio De Dagupan
04.2001 -
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