Kristine Marie Royalle G. Owek
Baguio City
It is never too late to be what you might have been.
George Eliot
Summary
Seeking a challenging opportunity where I will be able to utilize and expand my knowledge and skills, ability to work well with people, and work productively which will allow me to grow personally and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Manager
ARCHANGEL ALARM SERVICES, LLC
03.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Customer Service Representative
SITEL INC.
03.2014 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Legal Aid/Secretary
GUMANGAN LAW FIRM
05.2011 - 03.2014
- Helping client on any legal matters
- Typing court documents
- Filling cases in the courthouse
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
Some College (No Degree) - Bachelor of Arts in History
Skills
- Flexibility
- Ability to work well with others
- Basic Computer Skills
- Communication Skills
- Can work under pressure
- Staff Management
- Customer Relationship Management (CRM)
- Customer Service
- Computer Skills
- Schedule Preparation
- Administration and Reporting
- Shift Scheduling
Certification
I hereby certify that the above statements are true and correct to the best of my knowledge.
Contact No
09674834210
Personal Information
- Citizenship: Filipino
- Date of Birth: 12/25/89
- Marital Status: Single
Applicant
KRISTINE MARIE ROYALLE G. OWEK
References
- ERNESTO ARCIAGA JR., OFFICE ASSISTANT, ARCHANGEL ALARM SERVICES, JR@ARCHANGELALARMS.NET, 09158037069
- HERGIE RAQUEL RAGSAC, MANAGER, METASURE INSURANCE, 09292620499
- JODEA PEARL ABALOS, DIRECTOR OF OPERATION, SOLANO SOLUTIONS, JODEA.ABALOS@GMAIL.COM, 09176508460
Languages
English
Advanced (C1)
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsSoftware
Cornerstone
Alula
Alarmcom
Interests
Books
Music/Concerts
Timeline
Manager - ARCHANGEL ALARM SERVICES, LLC
03.2018 - Current
Customer Service Representative - SITEL INC.
03.2014 - 02.2015
Legal Aid/Secretary - GUMANGAN LAW FIRM
05.2011 - 03.2014
Kalinga State University - Some College (No Degree), Bachelor of Arts in History
I hereby certify that the above statements are true and correct to the best of my knowledge.
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