Kristine Lorielle S. Galliguez
Subic
Summary
To achieve career growth through a continuous process of learning and to work in an environment that challenges me to improve and use my knowledge and technical skills to contribute and provide overall support to the team and any other related tasks and fields.
Overview
7
7
years of professional experience
Work History
Department Supervisor
SM RETAIL
08.2024 - Current
- Assigned tasks and established work schedules to staff to cover operational needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Buyer Turnover Supervisor
SM Development Corporation
03.2024 - 06.2024
- As a Buyer Turnover Supervisor, I handled and oversees various sites and managed staff (Property Handover Associates) in those sites
- The core function of our group is to smoothly turnover our condominium units to their respective homebuyers and ensure to deliver to them a spectacular experience and a close-to-perfection unit
- I handled and assisted VIPs and executives as well, do extensive people handling and management
Reservations Officer
Okada Manila
10.2022 - 10.2023
- Company Overview: Tiger Resort Leisure and Entertainment Inc
- As a Reservations Officer at Okada Manila, I handled multiple guests' requests and demands for Transportation services
- These includes guests both from the hotel and the casino
- I usually received requests via text message and emails sent by their respective hosts
- I coordinate with our Foreign Marketing Departments for concerns and queries
- We have an online system for inputting of the reservations
- Tiger Resort Leisure and Entertainment Inc
Technical Report Senior Associate
Amaia Land Corp.
02.2022 - 09.2022
- Company Overview: Ayala Land Inc
- As a Technical Report Senior Associate at Amaia Land, I handle post-construction activities of the condominium units before the turnover to the respective clients/unit owners
- I monitored repairs and activities, client concerns and queries
- I do field inspection and client concerns monitoring reports for the team as I handled Post-construction Engineers under me also
- Ayala Land Inc
Technical Assistant & Pollution Control Officer
Community Property Managers Group Inc. (CPMGI)
01.2021 - 01.2022
- Company Overview: Arezzo Place Pasig Condominium Corporation - Phinma Property Holdings Corporation
- As a Technical Assistant, I was a client-facing staff in the site
- I faced and handled customers/unit owners concerns
- I was a part of the Property Management Team on one site and handled 23 5-storey condominium buildings
- I addressed their technical concerns and problems on their units and handled the Maintenance Team as well
- The unit owners directly talked to me whenever they have problems in their unit
- This is where I honed my Customer Service Skills
- Arezzo Place Pasig Condominium Corporation - Phinma Property Holdings Corporation
Technical Services Engineer
Vista Residences, Inc.
11.2019 - 04.2020
- As a Technical Services Engineer, I was assigned to handle permits and licenses of our high-rise residential units
- These includes Building Permit, Business Permits, Certificate of Occupancy, and others
- I handled coordinating and talking with different Local Government Units in many cities inside Metro Manila for our permit applications and renewals
- I usually faced people from City Halls and Barangay Halls for my tasks
On-the-Job Trainee
Central Apartments
12.2018 - 04.2019
- Company Overview: Goshen Land Capital Inc
- Goshen Land Capital Inc
On-the-Job Trainee
Subic Bay Metropolitan Authority
07.2017 - 08.2017
Education
Bachelor of Science - Civil Engineering
Saint Louis University
Baguio City, Benguet01.2018
High School -
Columban College Inc. High School Department
Olongapo City, Zambales01.2013
Elementary -
Columban College Inc. Elementary Department
Olongapo City, Zambales01.2009
Skills
- CUSTOMER RELATIONS AND SERVICE SKILLS
- Leadership and Organizing skills
- Accounts Management Skills
- Filing, Records, and Documentation Skills
- Inventory and Administrative Skills
- Technical and Mathematical Skills
- Communication Skills
- Critical and Analytical Skills
- Social Skills
- Problem Analysis and Solving
- Time Management
- Ability to work under pressure
- Preventive Maintenance experience
- Computer Skills (AutoCAD, MS Office-Word, Excel, Powerpoint)
Languages
Filipino
English
Affiliation
Philippine Institute of Civil Engineers - Saint Louis University Student Chapter, Member, 2015-2018
Personal Information
- Age: 25
- Place of Birth: Olongapo City, Zambales
- Date of Birth: 11/09/96
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Seminarstrainingsattended
- Agrarian Reform Seminar, Department of Business Economics - School of Accountancy and Business Management, Saint Louis University, Baguio City, 11/01/14
- Fire and Earthquake Prevention, National Service and Training Program, Saint Louis University, Baguio City, 04/01/14
- Stock Investing 101: Student Chapter, Philippine Institute of Industrial Engineers - School of Engineering and Architecture, Saint Louis University, Baguio City, 04/01/18
- Basic Fire Protection, Bureau of Fire Protection, Wil Tower, Brgy. South Triangle, Quezon City, 02/01/20
- 40 hours Basic Pollution Control Officers Online Training Course, Pollution Control Association of the Philippines, Inc., Mandaluyong City, 07/05/21 - 07/16/21
- Basic Man-Trap Training, KONE Elevator Company Philippines, Club House Arezzo Place Pasig Alfonso Sandoval Avenue, Barangay Pinagbuhatan, Pasig City, 09/24/21
- First Aid Training Seminar, Pasig Fire & Rescue Volunteer Group Inc., Arezzo Place Pasig, Pasig City, 10/02/21
- 8-hour Mandatory Training for Workers, Trisafety Occupational Safety Training Services, Muntinlupa City, 07/06/22 - 07/07/22
- 8-hour Excel Analysis for Presentation Workshop, Insights Training Center, The Palms Country Club by Filinvest, Muntinlupa City, 08/03/22
- Hospitality Onboarding Program Training, Okada Manila, Paranaque City, 10/11/22 - 10/12/22
- Occupational Safety and Health Training and Basic Life Support, Okada Manila, Paranaque City, 09/18/23
Timeline
Department Supervisor
SM RETAIL
08.2024 - Current
Buyer Turnover Supervisor
SM Development Corporation
03.2024 - 06.2024
Reservations Officer
Okada Manila
10.2022 - 10.2023
Technical Report Senior Associate
Amaia Land Corp.
02.2022 - 09.2022
Technical Assistant & Pollution Control Officer
Community Property Managers Group Inc. (CPMGI)
01.2021 - 01.2022
Technical Services Engineer
Vista Residences, Inc.
11.2019 - 04.2020
On-the-Job Trainee
Central Apartments
12.2018 - 04.2019
On-the-Job Trainee
Subic Bay Metropolitan Authority
07.2017 - 08.2017
High School -
Columban College Inc. High School Department
Elementary -
Columban College Inc. Elementary Department
Bachelor of Science - Civil Engineering
Saint Louis University
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