Kristine Katy Beltran
Customer Service
San Jose Del Monte, Bulacan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader Manager
Alorica
Centris , Quezon City
10.2020 - Current
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Facilitated meetings to communicate team performance goals and results.
- Coordinated team collaboration to share ideas and build best practices.
- Developed performance measurement strategies, identifying areas for improvement.
Technical Support Representative
Alorica
Centris , Quezon City
04.2018 - 09.2020
- Managed high levels of call flow and responded to technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
Office Staff Assistant
BusinessCoach
Annapolis, San Juan
10.2017 - 02.2018
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Science - Marketing Management
Our Lady Of Fatima University
Quezon City 06.2014 - 03.2017
Skills
Strategic planning
Staff Management
Critical Thinking
Multitasking Abilities
Flexible and Adaptable
Timeline
Team Leader Manager
Alorica
10.2020 - Current
Technical Support Representative
Alorica
04.2018 - 09.2020
Office Staff Assistant
BusinessCoach
10.2017 - 02.2018
Bachelor of Science - Marketing Management
Our Lady Of Fatima University
06.2014 - 03.2017