Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Kristine June Angeli Gulilat
Digital Marketing Manager
Manila,NCR
Summary
Overview
20
years of professional experience
1
Certification
Work History
Experience.comSan Ramon, California
Video and Motion Graphics Editor / Market Research Analyst / Web Designer
10.2017 - Current
Job overview
- Created multimedia content for social media, digital advertising, marketing videos and customer help videos.
- Designed and animated graphics, logo designs, branding and informational graphics for stations.
- Built expertise in Adobe Photoshop, Illustrator, Adobe After Effects, and Adobe Premier.
- Used video and motion assets to build brand stories across multiple mediums and channels.
- Created brand designs and presented ideas to marketing teams.
- Implemented 2D and 3D workflows to translate high-quality renderings into motion graphics.
- Implemented brand colors, style and typography in creating engaging designs both in static and animated forms.
- Gathered requirements from stations regarding needs for graphics projects.
- Collaborated with Marketing manager and co-graphic designer to create brand strategy and identify content generation leads.
- Researched and targeted prospective customers to support business development objectives.
- Input lead data into Salesforce and verified information accuracy.
- Engaged with prospects to identify decision-makers, timelines and product or service needs.
- Provided timely, courteous and knowledgeable responses to information requests.
- Developed new leads each day at or above quotas.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Altisource Business Solutions Inc, Two EPasay City
ALTISOURCE FIELD SERVICES ASSOCIATE
10.2016 - 07.2017
Job overview
- Harbor Drive, MOA Complex, In charge of securing Property Utilities are active under the company's name upon foreclosure
- Obtaining necessary documents for ownership transfer for foreclosed properties
- Property online transfer title registration to municipalities on where the property is registered
- Securing and submitting signed documents needed for activation/deactivation of utility
- Coordinating with vendors and local property managers in regard of the property preservation
- Google search engine utilization in finding the corresponding Utility Service Providers that caters Electric, Gas and Water for the property acquired
- Monitoring Monthly productivity
- Google Search and Google Maps utilization for finding the USP provider for the property assigned.
GeBBS Healthcare Solutions, G, One E, Com Center Building, AsiaPasay City
PATIENT FINANCIAL ASSOCIATE / COMMUNICATION COACH
03.2016 - 08.2016
Job overview
- Harbor Drive & Sunset Ave., Mall of, HIPAA Compliance at all times
- Assisting patient payments over the phone
- Reviewing claims that needs to be forwarded to Accounts Receivables Team
- Filtering inquiries for Credit Settlement
- Email follow up for refunds status
- Initializing refund request
- Forwarding claims for adjustments and discounts to Team Leads
- Contacting Collections Agency for accounts settled in full amounts
- Providing information and details to patients in regard of Financial Assistance, Bridge Programs etc
- Tracking everyday payment transactions
- Meeting all metrics and stats needed in production.
Xerox Shared Services Philippines Inc, Com Center Building, AsiaPasay City
CLAIMS SENIOR ANALYST LEVEL 2 / CLAIMS REVIEW UNIT OFFICER LEVEL
07.2015 - 03.2016
Job overview
- Harbor Drive & Sunset Ave., Mall of,
- Follows HIPAA Guidelines on set of the call for authentication
- Analyzing and explaining claim denials
- Providing possible solutions to claims that are submitted incorrectly
- Sending incorrect claim denial for 2 nd review
- Researching and providing information regarding the denial and other ways and process for the claim to be reconsidered
- Reviewing inquiries done by other representatives and sending them back to their tanks for valid send-backs to Claims Research Unit Department to avoid invalid send-backs and markdowns
- Monitoring of hourly Stats and filing of multiple call list trackers for AHT management
- Sending follow-up e-mails for claims that are pending for more than 30 days
- Sending email requests on-shore for itemized statements and determination letters
- Doing voice coaching for agents that lack the ability to convey in a confident manner
Convergys Philippines Services, Vertex OneManila
TECHNICAL SUPPORT ANALYST Level
10.2013 - 10.2014
Job overview
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Monitored service orders to completion and closed service tickets.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Devised incisive workarounds and resolutions for IT-related problems.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Demonstrated advanced product knowledge to solve customer issues.
- Developed and maintained strong relations with customers to meet quality expectations.
- Supported customers with online billing, access and account issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Aboitiz One, Inc, U.S. Embassy ManilaManila
Project Coordinator
12.2010 - 01.2012
Job overview
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assisted project manager in drafting schedules and related documentation.
- Liaised between departments, vendors and clients to monitor project expenses.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Produced status reports for customers and senior management.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Allocated resources and materials to respective departments to accommodate needs.
- Served as point-of-contact to support order management, testing and reporting.
- Used control tools to update and monitor project schedules.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Created and maintained project documentation to drive transparency with stakeholders.
- Established and maintained quality performance metrics to meet objectives.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
Aboitiz OneMakati
On-Site Representative
01.2007 - 11.2010
Job overview
- Accepts passport delivery transaction
- Updating of applicants on 2-way services rendered and referred by the ACS Section
- Deals with daily inquiries about delayed shipments
- Customer service
- In charge of U.S
- Passport releases and processing
- Filling of Passport Applications and renewal for U.S
- Citizens
- Encodes names and data of released and approved passports of U.S
- Filipino Citizens
- Aboitiz, Inc
- (2GO)
- International, Bldg., Pasong Tamo Extension
Robinson’s Supermarket
Merchandizer/Promodizer
10.2006 - 12.2006
Job overview
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Placed prices and descriptive signage to enhance displays and promote items.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Built effective partner store relationships to improve customer satisfaction.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
- Monitored weekly, monthly and quarterly achievement goals.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
Jollibee Foods Corporation
Cashier/Service Crew
05.2003 - 12.2005
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Metropolitan Hospital College of NursingBinondo, Philipppines
Bachelor of Science from Nursing
03.2005
University Overview
Navotas Polytechnic CollegeNavotas City, Philippines
Bachelor of Arts from Psychology
10.2004
University Overview
Jose Abad Santos High SchoolBinondo, Manila
High School Diploma
03.1999
University Overview
Most Creative Student of the Year
Skills
- Flexible and Adaptable
- Team Collaboration
- Data Management
- Project Coordination
- Performance Analysis
- Punctual and Reliable
- Marketing Strategies
- Data Entry
- Social Media Oversight
- Database Management
- Detail Oriented
- Document Proofreading
- Digital Marketing
- CRM Software
- Prospecting and Lead Generation
- Social Media Platforms
- Google Analytics
- SEO Optimization
- Customer Engagement
- Content Creation
- Social Media Posts
- Marketing and Product Presentations
- Calendar Management
- Branding
- Office Administration
- Marketing Plans
- Business Development
- Data Analysis and Reporting
- Records Coordination
- Team Leadership and Supervision
- Social Media Marketing
- Traditional and Online Marketing
- Verbal and Written Communication
- Administrative Assistance
- Market Research
- Proofreading and Editing
- Marketing
Accomplishments
Accomplishments
- Collaborated with team of 20 people in marketing and sales department in the development of Small Business Online Reputation Boost
- .Used Google Spreadsheets to generate leads and tracking spreadsheets.
Certification
- SOLAS (Personal Safety & Survival Training), Fire Fighting 101 and First Aid 101 at Southern Institute of Maritime Studies- 2006
Timeline
Video and Motion Graphics Editor / Market Research Analyst / Web Designer
Experience.com
10.2017 - Current
ALTISOURCE FIELD SERVICES ASSOCIATE
Altisource Business Solutions Inc, Two E
10.2016 - 07.2017
PATIENT FINANCIAL ASSOCIATE / COMMUNICATION COACH
GeBBS Healthcare Solutions, G, One E, Com Center Building, Asia
03.2016 - 08.2016
CLAIMS SENIOR ANALYST LEVEL 2 / CLAIMS REVIEW UNIT OFFICER LEVEL
Xerox Shared Services Philippines Inc, Com Center Building, Asia
07.2015 - 03.2016
TECHNICAL SUPPORT ANALYST Level
Convergys Philippines Services, Vertex One
10.2013 - 10.2014
Project Coordinator
Aboitiz One, Inc, U.S. Embassy Manila
12.2010 - 01.2012
On-Site Representative
Aboitiz One
01.2007 - 11.2010
Merchandizer/Promodizer
Robinson’s Supermarket
10.2006 - 12.2006
Cashier/Service Crew
Jollibee Foods Corporation
05.2003 - 12.2005
Metropolitan Hospital College of Nursing
Bachelor of Science from Nursing
Navotas Polytechnic College
Bachelor of Arts from Psychology
Jose Abad Santos High School
High School Diploma
- SOLAS (Personal Safety & Survival Training), Fire Fighting 101 and First Aid 101 at Southern Institute of Maritime Studies- 2006
Availability
See my work availability
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