KRISTINE JOY FERNANDEZ

• Process all service requests while ensuring Global Standard processes are followed accurately and efficiently.
• Provide quick and effective access to standard services, which users can use to improve their productivity or the quality of business service.
• Ensure personal and team accurate logging of all client requests in the Service Desk ticketing system.
• Fulfill service requests thru proper approval process and ensure that agreed SLA's are met.
• Leading by example, champion a customer service culture within the team.

• Mentored junior team members, contributing to their professional growth and development.
• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Maintained an organized and clean office environment to boost staff productivity and overall morale.
• Interacted with customers by phone, email, or in-person to provide information.

• Expedited check-in/out processes for clients by efficiently handling paperwork and payment transactions with accuracy attention to detail.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.